Experienced Customer Support Representative - Part Time Remote Opportunity with blithequark
Are you passionate about making a difference in people's lives? Do you have a compassionate and patient approach that can shine in a flexible work-from-home environment? If so, we invite you to join blithequark as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs.
About blithequark
blithequark is a leading organization dedicated to delivering exceptional customer experiences. With a strong commitment to innovation and customer satisfaction, we strive to make a tangible impact on people's lives. As a Customer Support Representative, you will be part of a dynamic team that values empathy, patience, and professionalism.
What You'll Be Doing
As a Customer Support Representative, you will be responsible for:
- Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
- Providing information in accordance with established policies, procedures, and privacy laws
- Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls
- Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments and translation services for callers who don't speak English
- Placing outbound calls as needed to share time-sensitive information with customers
- Using multiple computer systems to access data and document information
About You
To succeed in this role, you should have:
- At least one year of customer service experience
- Excellent written and verbal communication skills
- Great active listening skills
- Strong attention to detail
- Strong PC skills, including the ability to quickly learn new computer applications
- A positive attitude
- Empathy, patience, and professionalism
- Strong multitasking skills and the ability to adapt to change in a fast-paced environment
- The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
- Good problem-solving and de-escalation skills
- The ability to maintain confidentiality of sensitive information
Your Home Office Environment
To be a successful Customer Support Representative, you will need:
- A computer meeting the following criteria:
+ Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed
- Processors): 6
+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience
Flexible Hours of Operation
As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are:
- Monday, 8:00 AM to 5:00 PM ET
- Tuesday, 8:00 AM to 4:00 PM ET
- Wednesday, 8:00 AM to 01:00 PM ET
- Thursday and Friday, 8:00 AM to 11:00 AM ET
This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- The chance to achieve better work-life balance
You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that blithequark is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. blithequark receives no compensation in any form from the Perks Program.
Why Join blithequark?
At blithequark, we value our employees and strive to create a positive and inclusive work environment.
We offer
- A dynamic and supportive team
- Opportunities for growth and development
- Flexible scheduling and remote work options
- Competitive pay and benefits
- Recognition and rewards for outstanding performance
If you're passionate about making a difference in people's lives and have a compassionate and patient approach, we invite you to join our team as a Customer Support Representative. Apply now and take the first step towards a rewarding and flexible career with blithequark! Apply Job! Apply for this job