Experienced Part-Time Remote Call Center Customer Service Representative – Healthcare Transportation Services
Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in fast-paced environments and excel at communicating with diverse populations? If so, we invite you to join blithequark's dynamic team as a Part-Time Remote Call Center Customer Service Representative. As a key member of our healthcare transportation services team, you will play a vital role in providing prompt and courteous support to our health plan partners and their members.
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of individuals and communities nationwide. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive positive outcomes through our cutting-edge transportation services. As a remote call center customer service representative, you will be part of a dynamic team that is shaping the future of healthcare.
Job Summary
As a blithequark Customer Service Representative (CSR), you will be responsible for providing top-notch support to our health plan partners and their members. You will handle inbound calls, address inquiries about our transportation services, and ensure that our members receive the highest level of care and attention. This is a high call volume, part-time remote position with shifts ranging between 1pm-6pm Eastern Time. Training schedules will be discussed during the virtual interview.
Key Responsibilities
* Handle inbound calls from health plan members and representatives regarding transportation services offered through our health plan
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
- Escalate transportation and customer service concerns to contact center leadership team
- Provide empathetic and patient support to members, addressing their inquiries and concerns in a timely and professional manner
- Maintain accurate and up-to-date records of member interactions, including data entry and documentation
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- High School degree or equivalent
- Ability to sit for 4 hours or more a day wearing a headset
- Secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shift
- Download speed of 80-100 Mbps and upload speed of 12-20 Mbps
- Excellent written, communication, and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Ability to adapt to high and fast-paced call volume
- Spanish fluency a plus
Preferred Qualifications
* Previous experience in a healthcare or transportation services environment
- Familiarity with HIPAA and compliance protocols
- Experience with data entry and record-keeping software
- Strong problem-solving and critical thinking skills
- Ability to work in a team environment and provide support to colleagues as needed
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and critical thinking skills
- Ability to maintain accurate and up-to-date records
- Familiarity with Microsoft Teams, Outlook, and Word
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
As a blithequark team member, you will have access to a range of career growth opportunities and learning benefits, including:
- On-the-job training and professional development programs
- Opportunities for advancement and career growth within the company
- Access to industry-leading training and certification programs
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and teamwork, and we strive to create a workplace that is engaging, supportive, and rewarding for all employees.
Compensation, Perks, and Benefits
As a blithequark team member, you will enjoy a range of compensation, perks, and benefits, including:
- Competitive hourly rate of $16.50 per hour
- 401(k) matching program
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home flexibility
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Application Questions
* Are you willing to undergo a background check, in accordance with laws and regulations?
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Work Location
This is a remote position, and you will work from the comfort of your own home. We require a secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shift.
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