Experienced Healthcare Customer Service Representative - Remote Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a global leader in digital business services, where we're revolutionizing the way companies interact with their customers. At blithequark, we're not just a company – we're a community of inspired and passionate individuals who share a common goal: to make people's lives simpler, faster, and safer. With over 500,000 team members speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with blithequark
As a valued member of our team, you'll enjoy a comprehensive range of benefits that will support your personal and professional growth. These include:
- Paid Training: Develop your skills and knowledge in a supportive environment
- Competitive Wages: Earn a fair and competitive salary for your hard work
- Full Benefits: Enjoy comprehensive medical, dental, vision, and 401k benefits
- Paid Time Off: Relax and recharge with paid time off to pursue your passions
- Employee Wellness and Engagement Programs: Stay healthy, happy, and engaged with our range of programs and initiatives
Your Role at blithequark
As a Healthcare Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Responsibilities
Your key responsibilities will include:
- Fielding customer inquiries via phone, email, chat, and social media
- Calmly attempting to resolve and de-escalate any issues that may arise
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling when required
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure your success in this role, you'll need to meet the following work from home requirements:
- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our blithequark Family
At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.
Apply Now
Ready to join our team and start your journey with blithequark? Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job