Experienced Customer Service Representative – Remote in CST or EST

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences and making a real difference in people's lives? If so, we invite you to join blithequark, a leading healthcare company dedicated to simplifying the healthcare experience and creating healthier communities. As an Experienced Customer Service Representative at blithequark, you will play a vital role in providing top-notch support to our customers, helping them navigate our UHC Rewards Program, and resolving technical issues with our activity trackers and UHC App. If you're a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About blithequark

At blithequark, we're committed to making a positive impact on people's lives. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a workplace that reflects these values.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving technical issues, and educating customers about our programs and benefits. You will work closely with our team to ensure that our customers receive the support they need to navigate our services and achieve their health goals.

Responsibilities

* Provide excellent customer service by quickly and accurately identifying and addressing individual customer needs

• Handle incoming calls on the UHC Rewards Program, including technical troubleshooting and program earnings and points
• Educate customers about program benefits and changes
• Respond to customers in a compassionate, polite, and courteous manner, especially in stressful situations
• Assist customers in navigating unitedhealthcaremotion.com and other activity tracker apps
• Consistently meet established productivity, schedule adherence, and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work, and/or volunteer experience
• Ability to work our normal business hours of 6:55am – 3:25pm CST (may be required to work occasional overtime or weekends)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Preferred Qualifications

* Customer service or call center experience

• Experience with technical troubleshooting
• Healthcare/insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements

* Reside within Central or Eastern Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Competitive hourly rate ( Connecticut, New Jersey, New York, or Rhode Island residents: $16.00 - $28.27 per hour)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution (all benefits are subject to eligibility requirements)

Work Environment and Culture

* blithequark is a dynamic and fast-paced work environment that values diversity, equity, and inclusion

• Our team is passionate about making a positive impact on people's lives and is committed to delivering exceptional customer experiences
• We offer ongoing training and development opportunities to help you grow and succeed in your role

How to Apply

If you're a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job