Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we invite you to join the team at blithequark as a Partner Product Manager, where you'll play a critical role in shaping the future of our conversational AI platform.

About blithequark

At blithequark, we're revolutionizing the way we interact with our customers through the power of artificial intelligence. Our Talk Abilities group is at the forefront of this innovation, developing cutting-edge conversational AI solutions that provide hyper-personalized experiences for our Cardmembers. As a Partner Product Manager, you'll be part of a dynamic team that's passionate about creating seamless, intuitive, and engaging experiences that exceed our customers' expectations.

Job Responsibilities

As a Partner Product Manager, you'll be responsible for leading the development and execution of our conversational AI platform, working closely with cross-functional teams to drive innovation and deliver exceptional customer experiences. Your key responsibilities will include:

• Leading the acquisition and integration of continuous product discovery efforts, defining product requirements that enhance the customer experience
• Influencing customer data, conversational analysis, industry trends, and technical expertise to evaluate the performance of existing solutions and develop future capabilities
• Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
• Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature planning
• Leading customer testing and post-launch sustainment analysis of automation, identifying opportunities to improve the experience
• Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations
• Maintaining and refining the product backlog, prioritizing customer stories to meet the needs of the end-user while focusing on business value
• Supporting the definition and development of the product strategy, roadmap, and release plan, as well as customer experience

Requirements

To succeed in this role, you'll need:

• A bachelor's degree in business, computer science, software engineering, or a related field
• A passion for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and a bias towards action
• Excitement for exceptional products and services, with the ability to empathize with customers and articulate product functionality
• A proven self-starter with the ability to manage multiple priorities and projects
• Strong written and verbal communication skills, as demonstrated by your ability to convey new and complex information with brevity and clarity
• A forward-looking "growth mindset" with an emphasis on innovation trends and emerging industry/best practices

Commitment

As a Partner Product Manager at blithequark, you'll be expected to embody the following values:

• Mental Inquisitiveness: You ask why, you investigate, and you're not afraid to share your thoughts. You're comfortable with ambiguity, a desire to learn, and a seeker of new challenges.
• Significant Communication: You can convey complex ideas clearly, regardless of your audience.
• Do-er: You're biased towards action; you try things and aren't afraid to fail. You can navigate obstacles and stay focused on your objectives.
• Student: You have a desire to learn new things or new technologies, while showing humility when the opportunity arises to ask for help.

Benefits

At blithequark, we're committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes:

• Competitive base salaries
• Extra incentives
• 6% Organization Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, disability, and life insurance benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers set up with medical professionals and specialists (dependent on location)
• Free and confidential counseling support through our Solid Personalities program
• Career advancement and training opportunities

About Our Culture

At blithequark, we're an equal opportunity employer and adhere to work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating an inclusive and diverse work environment that fosters growth, innovation, and creativity.

Work Environment

We're proud to offer Amex Flex, our flexible work model that provides greater flexibility to our partners while ensuring we maintain the essential elements of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (combination of in-office and virtual days), or remotely.

How to Apply

If you're a motivated and experienced product manager looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. Apply for this job