Experienced Customer Support Specialist – Samsung Team at blithequark
Are you passionate about delivering exceptional customer experiences and resolving technical issues with finesse? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist, where you'll have the opportunity to make a real impact on our clients' lives.
About blithequark
blithequark is a global business outsourcing company that partners with industry leaders like Samsung to provide top-notch customer service, financial management, and other business process solutions. As a valued member of our team, you'll be employed by blithequark, but you'll be working closely with Samsung, a renowned technology giant. Our company culture is built on the principles of collaboration, innovation, and mutual respect, and we're committed to creating a work environment that's inclusive, diverse, and supportive.
The Role
As a Customer Support Specialist in our Samsung team, you'll be the first point of contact for customers seeking assistance with technical and non-technical issues. Your primary responsibilities will include:
- Answering incoming calls, emails, and chats in Lithuanian and Russian, providing timely and effective solutions to customers' inquiries
- Providing technical and non-technical assistance to Samsung's customers, using your problem-solving skills to resolve issues efficiently and satisfactorily
- Treating customers with respect, empathy, and professionalism, adhering to blithequark's policies and procedures
- Collaborating with colleagues and managers to share knowledge, best practices, and ideas for continuous improvement
Requirements
To succeed in this role, you'll need:
- Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although not essential, as we provide comprehensive training and coaching)
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong analytical and technical skills, with a willingness to learn and adapt to new technologies and processes
What We Offer
In return for your hard work and dedication, we offer:
- A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses to recognize and reward your achievements
- A supportive team environment with fantastic colleagues and managers, as well as real opportunities to grow in your career
- Comprehensive training and coaching to help you excel in your role
- A chance to work with a global company that values diversity, inclusion, and equal employment opportunities
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our people's growth and development. As a Customer Support Specialist, you'll have access to:
- Ongoing training and coaching to enhance your skills and knowledge
- Opportunities to take on new challenges and responsibilities
- A clear career progression path, with regular performance reviews and feedback
- A supportive team environment that encourages collaboration, innovation, and continuous learning
Work Environment and Company Culture
Our company culture is built on the principles of collaboration, innovation, and mutual respect. We're committed to creating a work environment that's inclusive, diverse, and supportive, where everyone feels valued and empowered to contribute their best. As a remote worker, you'll have the flexibility to work from home in Lithuania, with access to our virtual collaboration tools and resources.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses to recognize and reward your achievements
- Comprehensive training and coaching to help you excel in your role
- A supportive team environment with fantastic colleagues and managers, as well as real opportunities to grow in your career
How to Apply
If you're passionate about delivering exceptional customer experiences and resolving technical issues with finesse, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We look forward to reviewing your application and welcoming you to our team!
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with a 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift)
Equal Employment Opportunity
blithequark is an equal opportunity employer, committed to creating a work environment that's inclusive, diverse, and supportive. We welcome applications from candidates of all backgrounds, cultures, and abilities, and we're proud to be a global company that values diversity, inclusion, and equal employment opportunities. Apply for this job