Experienced Customer Support Specialist – Vacation Rental Industry Expert (Fully Remote LATAM Team)
Are you passionate about delivering exceptional customer experiences and empowering businesses to thrive in the vacation rental industry? Do you have a knack for troubleshooting technical issues and a flair for communication? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist!
About blithequark
blithequark is a fast-growing company leading the vacation rental industry with our innovative software. We've raised $30M to revolutionize the way property owners and managers manage and market their rental businesses online. Our platform is used by thousands of customers worldwide, and we're proud to have an international team of over 350 people from more than 60 different nationalities. Founded in the heart of sunny Barcelona, we're a company that values diversity, inclusivity, and a passion for innovation.
The Role
As a Customer Support Specialist at blithequark, you'll play a vital role in helping customers navigate and succeed with our software. You'll become a product expert, guiding customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve:
- Providing top-tier support via phone, email, or chat to ensure customer satisfaction and resolve issues promptly
- Troubleshooting and solving general technical issues related to the blithequark platform
- Reporting customer feedback and issues to relevant teams and following up as needed
- Identifying and documenting any software bugs or issues for continuous improvement
- Collaborating with cross-functional teams to resolve complex customer issues
Key Responsibilities
* Respond to customer support requests in a timely and professional manner
- Troubleshoot and resolve technical issues related to the blithequark platform
- Provide product training and guidance to customers to ensure they get the most out of our software
- Collaborate with internal teams to resolve complex customer issues
- Document customer feedback and issues for continuous improvement
- Participate in ongoing training and development to stay up-to-date with the latest product features and industry trends
What Makes You a Great Fit?
* Experience in technical customer support or a similar role
- Strong communication skills in English, both verbal and written
- Patience, attention to detail, and a logical approach to problem-solving
- Excellent troubleshooting skills with the ability to diagnose technical issues
- Ability to work independently while managing multiple priorities in a fast-paced environment
- A positive attitude and a strong sense of responsibility
- Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk
- Experience in the travel or hospitality industry is a plus!
Why You'll Love Working at blithequark
* You'll be part of a growing, dynamic company with a truly international team
- We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team
- We're committed to creating a workplace where everyone is heard and feels a sense of belonging
- You'll have the freedom to work from home and enjoy a flexible work schedule
- We offer a competitive salary in EUR/USD and expense coverage for computers and gadgets
- You'll have opportunities to travel to our yearly team-building events at company expense
- Our referral program offers paid compensation to boost your earning potential
- You'll have endless opportunities for growth and development in a career adventure with blithequark
What's in It for You?
* The freedom to work from home and enjoy a flexible work schedule
- A competitive salary in EUR/USD
- Expense coverage for computers and gadgets
- Great culture and working environment with an international team of over 60 different nationalities
- Travel to our yearly team-building events at company expense
- Boost your earning potential with our referral program that offers paid compensation
- Dive into a career adventure with endless opportunities for growth and development
- Spice up your remote work routine with a dash of fun! Join us for virtual team activities
How to Apply
If you're passionate about delivering exceptional customer experiences and empowering businesses to thrive in the vacation rental industry, we invite you to apply for this exciting opportunity. Please submit your application and CV in English. Apply Now! Apply for this job