Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

Are you a customer-centric individual with a passion for delivering exceptional service? Do you have a knack for understanding customer needs and providing tailored solutions? If so, we invite you to join blithequark's dynamic retail team as an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert. At blithequark, we pride ourselves on providing a unique and personalized experience for our customers. Our team members are the face of our brand, and we're looking for individuals who embody our values of quality, customer satisfaction, and teamwork. As a Retail Customer Service Associate, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the success of our retail stores.

About blithequark

blithequark is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our company is built on a foundation of quality, innovation, and customer satisfaction. We're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Key Responsibilities

As a Retail Customer Service Associate, you'll be responsible for:

• Delivering exceptional customer experiences through consultative behaviors, anticipating customer needs, and providing tailored solutions
• Providing expert knowledge of print, signs & graphics, and shipping product lines, including recommending appropriate FedEx Office products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business

Minimum Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills

Preferred Qualifications

* Previous experience in a retail or customer-facing role

• Knowledge of print, signs & graphics, and shipping product lines
• Experience with Point of Sale terminals and financial transactions
• Ability to work in a fast-paced environment and adapt to changing priorities

Compensation and Benefits

* Competitive hourly rate: $18.55 - $21.81/hr

• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off and holidays
• Recognition and rewards for outstanding performance

Work Environment and Culture

* Our retail stores are dynamic and fast-paced environments, with a focus on delivering exceptional customer experiences

• We're committed to creating a positive and inclusive work environment, where team members feel valued and supported
• Our company culture is built on a foundation of quality, innovation, and customer satisfaction
• We're passionate about making a difference in our communities and strive to be a leader in corporate social responsibility

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring

blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job