Experienced Clinical Customer Service Representative – Remote Opportunity with Blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse populations? Blithequark is seeking a skilled Clinical Customer Service Representative to join our high-volume call center team, providing top-notch support to our members nationwide. As a key member of our team, you will play a vital role in empowering individuals to live healthier and longer by responding to customer inquiries and providing information regarding all aspects of their association with Blithequark.
About Blithequark
Blithequark is a leading healthcare organization dedicated to providing innovative solutions that promote healthy living and wellness. Our mission is to empower individuals to take control of their health, and we're committed to delivering exceptional customer experiences that meet the unique needs of our members. As a remote employee, you'll have the flexibility to work from home while being part of a dynamic team that's passionate about making a difference in people's lives.
Job Summary
As a Clinical Customer Service Representative, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure seamless communication, accurate information, and timely follow-up. This is an excellent opportunity to join a growing organization, develop your skills, and advance your career in a dynamic and supportive environment.
Responsibilities
* Answer incoming calls in a professional, accurate, timely, and courteous manner
- Ascertain the nature of the call and record information in the Communication Log
- Look up member information using proprietary Blithequark systems and provide information to the caller
- Forward logs requiring further research to the appropriate department
- Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
- Utilize appropriate resources, including those online, to provide timely responses
- Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
- Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
- Document all calls appropriately
- Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
- Respond to requests for internal and external customers and/or clients, as required
Qualifications
* High school diploma or equivalent required
- Minimum of one-year experience performing customer service duties; inbound call center experience preferred
- Basic computer skills
- Strong verbal communication skills
Core Competencies
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
- Ability to effectively organize, prioritize, multi-task, and manage time
- Demonstrated accuracy and productivity in a changing environment with constant interruptions
- Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
- Ability to exercise strict confidentiality in all matters
Mobility and Physical Requirements
* Primarily sedentary, able to sit for long periods of time
- Ability to speak, see, and hear other personnel and/or objects
- Ability to communicate both in oral and written form
- Ability to travel within the facility (not applicable for remote workers)
- Capable of using a telephone and computer keyboard
- Ability to lift up to 10 lbs
Environmental Conditions
* Work-from-home (WFH) environment with company-provided technology equipment
- Stable connection to the Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)
Compensation and Benefits
* Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
- Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
Why Join Blithequark?
* Work from the comfort of your own home with a flexible schedule
- Be part of a dynamic team that's passionate about making a difference in people's lives
- Develop your skills and advance your career in a supportive and inclusive environment
- Enjoy comprehensive benefits and competitive compensation
- Take advantage of opportunities for professional growth and development
How to Apply
If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Equal Opportunity Employer
Blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and are proud to be an employer of choice for individuals from all backgrounds. We welcome applications from qualified individuals with disabilities and disabled veterans.
Accommodation Requests
If you require an accommodation to apply for this position or to perform the essential functions of the job, please contact our Human Resources Department at (800) 848-3555 x6702.
Pay Transparency
Blithequark is committed to pay transparency and complies with all applicable laws and regulations regarding pay disclosure. We are an equal opportunity employer and do not discriminate on the basis of pay or any other protected characteristic.
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