Part-time Chat Specialist – Customer Service Representative for Automotive and Recreational Vehicle Sales

Are you a customer service enthusiast with a passion for technology and a knack for providing top-notch support? Do you enjoy working in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark's team as a Part-time Chat Specialist in College Station, TX. As a key member of our customer service team, you will play a vital role in representing our dealer clients favorably online, turning online interactions into leads, and driving revenue for our clients.

About blithequark

blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower our dealer clients to succeed in an ever-evolving market by providing cutting-edge technology, exceptional customer service, and a commitment to excellence. As a blithequark team member, you will be part of a dynamic and supportive environment that values innovation, teamwork, and customer satisfaction.

Responsibilities

As a Part-time Chat Specialist, you will be responsible for:

• Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to customer questions and concerns
• Providing product and service information to customers, including pricing, features, and benefits
• Narrowing down on appointment information to schedule appointments and ensure seamless customer experiences
• Developing and maintaining a knowledge base of our ever-evolving products and services, staying up-to-date on industry trends and developments
• Capturing customer contact information for lead generation and client review, ensuring accurate and secure data management
• Summarizing interactions based on customer needs for client review, providing valuable insights and feedback
• Collaborating with colleagues to achieve team goals and objectives, participating in ongoing training and development programs to enhance skills and knowledge

Qualifications

To succeed in this role, you will need:

• Previous experience in retail customer service or the automotive industry (not necessary, but preferred)
• The ability to type at least 35 WPM, with 40 and above preferred
• Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
• Strong multitasking skills, with the ability to handle multiple conversations and tasks simultaneously
• A positive and professional demeanor, with excellent written and verbal communication skills
• The ability to adapt to change and thrive in a fast-paced work environment
• Gaming experience is preferred, but not required

Requirements

To be considered for this role, you must:

• Be able to attend 4 weeks of training, Tuesday-Saturday, between the hours of 10:00am-6:30pm CST
• Be able to work 5-hour time blocks daily after completing training
• Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred
• Possess a positive and professional demeanor, with excellent written and verbal communication skills
• Be able to adapt to change and enjoy a quick-paced work environment
• Have gaming experience (preferred)

Benefits

As a blithequark team member, you will enjoy:

• Comprehensive training programs to enhance your skills and knowledge
• A supportive and dynamic work environment that values teamwork and customer satisfaction
• Opportunities for career growth and advancement, with a focus on employee development and success
• A competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off
• Access to our state-of-the-art facility amenities, including onsite dining, medical center, and fitness center
• Participation in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
• A non-smoking environment that promotes a healthy lifestyle

How to Apply

If you are a motivated and customer-focused individual with a passion for technology and a knack for providing top-notch support, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applicants of all ages and experience, and do not discriminate on the basis of age, sex, race, color, national origin, disability, or any other protected characteristic.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply Job! Apply for this job