Inbound Call Agent - Entry-Level Customer Service

Company DescriptionGenesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.Job DescriptionWe are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.Responsibilities:Answer inbound calls and assist customers with questions, concerns, or product/service issuesUse provided tools to document and resolve customer needs accuratelyFollow established protocols for communication and case handlingParticipate in required certification courses to qualify for client assignmentsDeliver service in a professional and brand-aligned mannerMaintain performance targets in quality, communication, and efficiencyQualificationsHigh school diploma or GED requiredMust be at least 18 years of ageAuthorized to work in the United StatesU.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)Strong communication and active listening skillsBasic computer knowledge and typing abilityAbility to follow detailed instructions and meet performance standardsPrior customer service or call center experience is a plusSpanish language skills are a bonusAdditional InformationRemote position - no commutePaid training (after client certification)Flexible schedule optionsPaid time offCareer advancement opportunitiesAccess to telehealth benefitsAll information kept confidential under EEO guidelinesVideos To Watchhttps://www.youtube.com/watch?v=7g1rYL7N9GE&t=10s