Job Title: Customer Support Specialist – USA, REMOTE – Join blithequark's Global Team in Advancing Scientific Analysis and Investigation
Job Description:
Unlock a World of Possibilities in Scientific Analysis and Investigation
At blithequark, we're passionate about advancing the future of scientific analysis and investigation, ensuring the quality of essentials that impact our daily lives. As a Customer Support Specialist, you'll play a vital role in providing world-class customer service, collaborating with our global team, and helping scientists improve global health and well-being. If you're a motivated individual with a passion for chromatography and customer support, we invite you to join our winning team and accelerate the real-life impact of tomorrow's science and technology.About blithequark
As a leading Life Sciences company, blithequark is part of the esteemed Danaher Corporation, a global leader in the discovery, development, and delivery of solutions that safeguard and improve human health. Our commitment to developing novel analytical chemistry solutions, unique marketing, and exceptional customer service and support has earned us a reputation as a trusted partner in the scientific community.What We're Looking For
We're seeking a highly skilled and motivated Customer Support Specialist to join our global team. As a key member of our support team, you'll be responsible for:- Responding to incoming inquiries (including internet chats, phone calls, web inquiries, and emails) by providing product recommendations, troubleshooting support, preparing quotes, and assisting with orders.
- Collaborating with the Technical Product Support Team and Sales Team to provide product support for separation science-related products and services through customer-initiated inquiries and necessary follow-ups.
- Assisting customers with product information, recommendations, application searches, and preliminary method development.
- Utilizing CRM, ERP, ticketing, and chat software to document interactions and provide support appropriately.
- Working to meet global and regional sales revenue goals and associated KPIs.
- Providing world-class customer service to maintain high satisfaction ratings and foster strong relationships with both new and existing customers.
- Performing other job-related duties that may arise, as requested by customers and/or management.
Essential Requirements
To succeed in this role, you'll need:- Bachelor's Degree in a Life Science such as Chemistry or Biology, etc.
- One year of Sales experience or Customer Service experience.
- 1 year of exposure to chromatography and/or sample preparation.
- A strong desire to cooperate in a teamwork environment.
- Experience with Microsoft Office and database management.
- Ability to quickly master new software.
- Strong organizational skills and the ability to multi-task.
Preferred Qualifications
While not required, previous experience in:- Customer support or sales in the Life Sciences industry.
- Chromatography and/or sample preparation.
- Technical writing or documentation.
- Project management or coordination.
Why Join blithequark?
At blithequark, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.Compensation and Benefits
We offer a comprehensive package of benefits, including:- Competitive salary and bonus/incentive pay.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Opportunities for career growth and professional development.