Experienced Part-Time Customer Service Representative – Health Plan Partnerships
At blithequark, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a valued member of our team, you'll play a crucial role in providing prompt and courteous support to the members of our health plan partners, addressing their inquiries about our transportation services. If you're passionate about delivering top-notch customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting Part-Time Customer Service Representative opportunity.
About blithequark
blithequark is a leading provider of innovative solutions in the healthcare industry, committed to improving the lives of our members and their families. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our mission. As a remote work pioneer, we offer a flexible and dynamic work environment that allows our team members to thrive and grow in their careers.
Job Summary
As a Part-Time Customer Service Representative, you'll be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services. You'll work closely with our contact center leadership team to ensure that our members receive the highest level of service and support. This is an excellent opportunity to join a dynamic team, develop your skills, and contribute to the success of our organization.
Key Responsibilities
* Handle inbound calls from health plan members and representatives, addressing their inquiries about our transportation services
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
- Escalate transportation and customer service concerns to contact center leadership team
- Collaborate with team members to resolve complex issues and improve customer satisfaction
- Participate in ongoing training and development to enhance your skills and knowledge
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- Spanish fluency a plus
- High School degree or equivalent
- Ability to sit for 8 hours or more a day wearing a headset
- Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
- Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
- Excellent written, communication, and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Ability to adapt to high and fast-paced call volume
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Strong customer service skills, with a focus on empathy and patience
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their careers. As a Part-Time Customer Service Representative, you'll have access to ongoing training and development opportunities, including:
- Ongoing training and coaching to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment that encourages teamwork and innovation
- Flexible work arrangements, including remote work options
- Competitive compensation and benefits package
Work Environment and Company Culture
blithequark is a remote work pioneer, offering a flexible and dynamic work environment that allows our team members to thrive and grow in their careers. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're committed to creating a work environment that's inclusive, diverse, and supportive of our team members' needs.
Compensation, Perks, and Benefits
As a Part-Time Customer Service Representative, you'll receive a competitive compensation package, including:
- Competitive hourly rate
- Ongoing training and development opportunities
- Flexible work arrangements, including remote work options
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career advancement and professional growth
How to Apply
If you're passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting Part-Time Customer Service Representative opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job