Experienced Contract Customer Service Representative – Member Support & Engagement
At blithequark, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. By empowering employers to restructure their healthcare benefits and providing data-driven insights, we direct employees to higher-quality and lower-cost healthcare providers. This innovative approach results in better health outcomes for patients and rewards doctors for practicing well, not just performing more procedures. As a rapidly growing company backed by top-tier venture capital firms, we're seeking a talented Contract Customer Service Representative to join our team and help us achieve our mission.
About blithequark
blithequark is a dynamic and forward-thinking organization that's changing the face of healthcare. Our commitment to innovation, quality, and affordability has earned us a reputation as a leader in the industry. We're passionate about creating a better healthcare system, and we're looking for like-minded individuals to join our team. As a Contract Customer Service Representative, you'll be at the forefront of our member support efforts, engaging with our members to help them find the right healthcare for their needs and providing education and guidance to ensure they get the most out of their benefits.
Responsibilities
As a Contract Customer Service Representative, you'll be responsible for delivering exceptional service to our members via phone, chat, and email. Your primary focus will be on providing education and guidance to help our members understand and utilize their benefits, as well as finding the right provider for their needs. You'll also be expected to:
- Follow documented best practices for handling member inquiries and suggest process improvements as you identify them
- Manage and organize your workload using blithequark's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retain a detailed working knowledge of employer health benefits and insurance
- Relay member feedback to leadership teams to improve blithequark's solution
Key Qualifications
To succeed in this role, you'll need to possess a unique blend of skills and qualities. We're looking for individuals who are:
- Passionate about helping people solve their problems with an ability to think creatively and empathetically
- Experienced in a customer-facing environment with a proven track record of staying calm under pressure
- Excellent written and verbal communication skills
- Highly process-oriented, digitally organized, and resourceful
- Comfortable working in a rapidly evolving startup environment with some ambiguity
- Enthusiastic about a role with room for growth and development
- Able to work in a quiet and distraction-free environment with a reliable internet connection (hardwiring preferred)
What We Offer
As a Contract Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:
- Competitive hourly rate of $17-19/hour, depending on qualifications and experience
- Opportunities for growth and development in a rapidly evolving industry
- A dynamic and supportive work environment with a team of like-minded professionals
- Access to cutting-edge technology and tools, including Zendesk and G Suite
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities, including training and education programs
Work Environment
As a remote worker, you'll have the flexibility to work from the comfort of your own home or a quiet and distraction-free environment. We require a reliable internet connection and a quiet workspace to ensure you can focus on providing exceptional service to our members.
How to Apply
If you're passionate about helping people and have a knack for delivering exceptional customer service, we want to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We can't wait to review your application and discuss this exciting opportunity further.
Equal Employment Opportunity
blithequark is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
blithequark is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Job Scam Fraudsters
Beware of job scam fraudsters! Our recruiters use blithequark email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you've been contacted by someone claiming to be a blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply for this job