Experienced Healthcare Customer Service Representative – Telehealth Neuropsychology Support (100% Remote)
Are you a highly motivated and experienced customer service professional with a passion for helping patients navigate the complexities of the healthcare system? Do you have a strong background in medical reception, inside sales, and customer service? If so, we invite you to join our dynamic team at blithequark, a leading national telehealth company specializing in neuropsychology.
About blithequark
blithequark is a rapidly growing telehealth company dedicated to revolutionizing the way patients access expert diagnosis and treatment for cognitive disorders related to brain conditions such as Alzheimer's, stroke, autism, and more. Our innovative approach enables patients to receive timely and affordable care, often within weeks, compared to the lengthy wait times experienced by many patients today. At blithequark, we're passionate about delivering exceptional patient experiences and empowering our team members to make a meaningful impact in the lives of our patients.
Job Summary
We're seeking an experienced Healthcare Customer Service Representative to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and their families, answering inbound sales calls, scheduling appointments, and ensuring seamless communication throughout the patient journey. If you're a highly self-motivated and organized individual with a strong background in customer service, medical reception, and inside sales, we encourage you to apply.
Responsibilities
As a Healthcare Customer Service Representative at blithequark, your key responsibilities will include:
- Answering inbound sales calls to help patients or their families decide to book our services
- Checking insurance coverage for patients, submitting pre-authorizations, and ensuring timely resolution of any coverage-related issues
- Following up with potential patients to address their concerns and provide additional information about our services
- Scheduling appointments and rescheduling when issues arise, ensuring seamless communication with patients and our operations team
- Following up with patients on status, including equipment, materials, and surveys, to ensure timely completion and resolution of any issues
- Providing weekly sales updates to the operations manager, highlighting key achievements and areas for improvement
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- 10+ years of experience in customer service, with a strong background in medical reception and inside sales
- 5+ years of experience in medical reception, including insurance verification and experience with electronic medical records (EMRs)
- 5+ years of experience in inside/inbound sales, with a proven track record of meeting or exceeding sales targets
- Strong computer and organization skills, with the ability to work efficiently in a fast-paced environment
- Highly self-motivated and organized, with a strong attention to detail and ability to multitask
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, families, and internal stakeholders
- Highly flexible, with the ability to adapt to changing priorities and responsibilities in a rapidly growing organization
Compensation, Growth, and Benefits
As a valued member of our team, you can expect:
- A competitive base salary of $42,000-$49,000 per year, depending on experience
- Potential annual bonus of up to $5,000, based on individual and team performance
- 7 paid time off (PTO) days plus 3 paid holidays, to ensure you have time to relax and recharge
- Comprehensive medical, dental, and vision insurance, to support your physical and mental well-being
- 401(k) matching, to help you plan for your future
- Flexible schedule, with the ability to work from home and maintain a healthy work-life balance
Work Environment and Culture
At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members. Our remote team is passionate about delivering exceptional patient experiences and making a meaningful impact in the lives of our patients. We're a dynamic and fast-paced organization, with a strong focus on innovation, collaboration, and continuous learning.
How to Apply
If you're a highly motivated and experienced customer service professional with a passion for helping patients navigate the complexities of the healthcare system, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Application Requirements
* Please ensure you have taken the two skills tests and the recorded phone interview, as outlined on our website. For the phone interview, please record it by voice/orally (no written responses).
- Are you available to answer the phone and be in front of your computer, free of distraction and background noise, from approximately 9:00am-5:30pm Pacific Standard Time (PST) every business day?
Experience
* Inside/inbound sales: 5 years (required)
- Customer Service: 10 years (required)
- Medical receptionist: 5 years (required)
Language
* English fluently (required)
Shift Availability
* Day Shift (required)
Work Location
* Remote We're excited to hear from you and look forward to the opportunity to discuss this role further. Thank you for considering a career at blithequark! Apply for this job