Experienced Customer Service Representative – Payments and Digital Strategy Team at blithequark
Are you ready to embark on a new journey, where every day brings new possibilities and opportunities for growth? Do you want to be part of a dynamic team that values diversity, inclusion, and customer satisfaction? Look no further than blithequark, where you can join our Payments and Digital Strategy team as an Experienced Customer Service Representative. At blithequark, we're not just a company – we're a family. We're a team of passionate individuals who are dedicated to delivering exceptional customer experiences, while also fostering a culture of innovation, collaboration, and continuous learning. As a member of our Payments and Digital Strategy team, you'll have the opportunity to work on exciting projects, develop your skills, and advance your career in a fast-paced and dynamic environment.
Why You'll Love This Job
As a Customer Service Representative on our Payments and Digital Strategy team, you'll be responsible for providing top-notch support to our customers, while also working closely with our internal teams to ensure seamless execution of our payment processing and digital strategy initiatives. You'll have the opportunity to:
- Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers
- Coordinate with vendors, the Federal Reserve, and other institutions to ensure timely and accurate processing of transactions
- Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
- Work on member cases and sports assigned to you
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
- Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, review, and make necessary GL, account changes, and/or returns
- Process Stop Pays and Check Batching
- Complete daily balancing and department closing
- Obtain information from customers for the timely and accurate processing of international and domestic budget transfer requests
- Research and verify incoming and outgoing budget transfer information
- Communicate with vendors to process budget transfers
- Understand and be familiar with outgoing and incoming budget transfer regulations
- Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
- Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
What You'll Need for Success
To be successful in this role, you'll need to have:
- A high school degree or GED
- Intermediate Excel and Word experience
- Previous customer/member service experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires experience
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
- Ability to work prolonged hours in aid of business needs
- Ability to work extremely well with customers
- Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
- Ability to perform mathematical calculations and review data
- Ability to effectively prioritize work and meet deadlines under high volume pressure
- Ability to cross-train and perform any position assigned within the department
- Ability to interact professionally with all personnel and customers
- Ability to work independently and with minimum supervision
- Ability to self-motivate with strong employer skills and ability for interest to detail
- Ability to effectively prioritize work and meet deadlines
- Ability to maintain excellent performance and attendance
- Must pass relevant blithequark and Credit Union pre-employment compliance exams
What You'll Get
As a valued member of our team, you'll enjoy a range of benefits, including:
- Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
- Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
- Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Join Our Team
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all individuals. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources, training, and opportunities they need to succeed. If you're passionate about delivering exceptional customer experiences, working in a fast-paced and dynamic environment, and advancing your career in a supportive and inclusive team, we want to hear from you. Apply now to join our Payments and Digital Strategy team as an Experienced Customer Service Representative. Apply Now! Apply for this job