[Remote] Patient Financial Advocate-Remote
Note: The job is a remote job and is open to candidates in USA. MercyOne is a healthcare organization focused on improving the health of communities in Northeast Iowa. They are seeking a Patient Financial Advocate to assist self-pay patients by assessing their financial needs, determining eligibility for assistance, and facilitating the application process for available resources.
Responsibilities
- Assesses clients’ financial needs of self-pay patients.
- Interviews customers to determine eligibility for assistance through state, county or local organization.
- Keeps knowledge of referral sources current.
- Assesses financial situation and discusses financial alternatives with clients and families.
- Evaluates feasibility (i.e., financial, willingness) of services and resources.
- Assists patients/families in seeking resources in order to obtain needed care.
- Discusses alternatives with patient and family.
- Assists customers filling out government program applications.
- Assists customers in securing available funding within the community to help them settle their outstanding obligation for the service received.
- Documents education, referrals and the resolution of problem.
- Follows-up to ensure success of plan.
- Assists social workers in planning for patients’ financial needs after discharge.
- Meets one-on-one with patients and families to individualize discharge plan and after-care.
- Communicates recommended follow-up treatment to interdisciplinary treatment team.
- Uses knowledge of referral agencies to facilitate continued treatment or placement.
Skills
- Provide assistance to self-pay patients.
- Maintain working knowledge of governmental and community resources and offers alternatives to help the needy.
- Facilitates application process and transfers.
- Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Wheaton Franciscan Healthcare.
- Assesses clients’ financial needs of self-pay patients.
- Interviews customers to determine eligibility for assistance through state, county or local organization.
- Keeps knowledge of referral sources current.
- Assesses financial situation and discusses financial alternatives with clients and families.
- Evaluates feasibility (i.e., financial, willingness) of services and resources.
- Assists patients/families in seeking resources in order to obtain needed care.
- Discusses alternatives with patient and family.
- Assists customers filling out government program applications.
- Assists customers in securing available funding within the community to help them settle their outstanding obligation for the service received.
- Documents education, referrals and the resolution of problem.
- Follows-up to ensure success of plan.
- Assists social workers in planning for patients’ financial needs after discharge.
- Meets one-on-one with patients and families to individualize discharge plan and after-care.
- Communicates recommended follow-up treatment to interdisciplinary treatment team.
- Uses knowledge of referral agencies to facilitate continued treatment or placement.
- 0 – 2 years - Two years experience in health care finance setting preferred.
- Two years experience in health care finance setting preferred.
Education Requirements
- Bachelors Degree: Bachelor’s degree in Social Work or related field preferred.
- Bachelor’s degree in Social Work or related field preferred.
Benefits
- Competitive compensation
- Full benefits package
- Opportunity for growth throughout the system
Company Overview
- MercyOne is a non-profit organization that provides healthcare services to communities. It was founded in 1998, and is headquartered in Des Moines, Iowa, USA, with a workforce of 10001+ employees. Its website is https://www.mercyone.org/.
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