Experienced Data Entry Specialist – Live Chat Support and Marketing Operations

Are you a detail-oriented and customer-focused individual with a passion for the entertainment industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Data Entry Specialist – Live Chat Support and Marketing Operations.

Why blithequark?

blithequark is a leading entertainment company that is revolutionizing the way people consume content around the world. With a vast library of TV shows and movies, we are constantly pushing the boundaries of innovation and creativity. Our commitment to delivering exceptional customer experiences has earned us a loyal following, and we're excited to expand our team to meet the growing demands of our audience.

What You'll Do

As an Experienced Data Entry Specialist – Live Chat Support and Marketing Operations, you will play a critical role in ensuring the accuracy and efficiency of our data management processes. You will also provide top-notch live chat support to our valued subscribers, helping them navigate our platform and resolve any issues they may encounter. Your contributions will have a direct impact on our customer satisfaction ratings and overall business success.

Key Responsibilities

* Collaborate with marketing stakeholders across APAC, UCAN, EMEA, and LATAM to build and maintain strong relationships and drive business growth.

• Analyze and understand which series and movies will drive growth in the APAC region, providing strategic insights to inform campaign development.
• Support creative campaign strategies for global titles in APAC markets and APAC titles promoted internationally, working closely with partners in marketing, social media, PR, and more.
• Provide strategic insights on title and campaign opportunities, working with partners to define campaign strategies that resonate globally and ensure culturally relevant positioning and successful campaign rollouts.
• Represent APAC regional priorities in global forums, assess content, and identify campaign opportunities with marketing partners.
• Lead APAC marketing campaign planning, ensuring alignment on strategy and execution across multiple markets.
• Offer APAC regional insights to global teams, contributing to multi-title campaigns and business priorities.
• Exemplify blithequark culture and values, solving problems and navigating ambiguity with ease.

Responsibilities

* Greet and assist customers in a friendly and professional manner, understanding their needs and recommending appropriate products or services.

• Demonstrate product knowledge and provide accurate information, assisting in product selection and processing payments with precision.
• Keep the sales area clean and organized, monitoring product status and handling returns.
• Collaborate with team members to achieve marketing goals, building and maintaining strong customer relationships.
• Stay updated on product knowledge, promotions, and company policies, handling customer inquiries and complaints professionally.
• Follow all company safety policies and procedures.

The Ideal Candidate

* A natural problem-solver and strategic thinker with a collaborative spirit and creative sensibility.

• Excellent communicator and partner, capable of influencing key stakeholders.
• Passionate about television and film, with knowledge of the entertainment landscape and trends in APAC.
• Experienced in working with Asia and other global markets.
• Fluent in English, with a deep interest in our global business.
• Ready to make an impact and take on new challenges.

Essential Qualifications

* High school diploma or equivalent.

• Previous sales or customer experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills and attention to detail.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

* Knowledge of company products/services is a plus.

• Experience with data entry and live chat support software.
• Familiarity with marketing operations and campaign development.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.
• Access to exclusive employee perks and discounts.

How to Apply

If you're a motivated and customer-focused individual with a passion for the entertainment industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job