Experienced Student Success Coach – Remote Customer Service Representative | Work From Home
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At blithequark, we're committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role as an Experienced Student Success Coach.
About blithequark
blithequark is a leading institution dedicated to providing high-quality education and support services to students. Our mission is to empower students to achieve their academic and professional goals, and we're looking for talented individuals like you to join our team. As a Student Success Coach, you'll play a vital role in helping students navigate their educational journey, overcome challenges, and reach their full potential.
The Role
As a Student Success Coach, you'll be responsible for assisting students throughout their education program with blithequark. You'll work with each student to create a personalized learning plan, provide guidance and support, and help them develop the skills and knowledge needed to succeed. You'll also be responsible for:
* Supporting enrollment, student development, and retention services while ensuring a quality learning experience
* Managing a group of assigned students and coaching each through their degree program through proactive and timely outreach
* Encouraging and supporting students through daily and weekly outreach as they work to develop skills and knowledge for academic success
* Providing a trusted environment where students can share their thoughts, aspirations, concerns, and interests
* Offering and teaching students how to use resources to help maximize the success of each student
* Becoming a certified resume reviewer to provide resume and career development support
* Serving as a liaison for students, enabling them to connect with various departments
What You'll Need
To succeed in this role, you'll need:
* A Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling
* Knowledge of academic policies and procedures
* Ability to learn technical skills quickly
* Excellent communication and listening skills, including a pleasant phone manner
* Strong customer support focus and attention to details
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
* Salary Range between $23 and $24 per hour
* Paid time off
* Comprehensive medical, pharmaceutical, dental, and vision benefits
* Health savings and flexible spending accounts
* 401(k) Savings Plan
* Life and Disability Insurance
* Tuition assistance
* Employee Stock Purchase Plan
* Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from
* Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home office. Our team is committed to creating a supportive and inclusive work environment that fosters collaboration, creativity, and growth. We're passionate about making a difference in the lives of our students, and we're looking for like-minded individuals to join our team.
Schedule and Availability
We're open Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students. You'll have an assigned schedule during our hours of operation, defining a 40-hour work week.
How to Apply
If you're passionate about education and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you.