Experienced Customer Experience Manager – Social Media Customer Support Remote Job at blithequark
Are you a retail veteran with a passion for creating exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Experience Manager, leading our social media customer support team from the comfort of your own home.
About blithequark
blithequark is a pioneering company that's revolutionizing the way we think about energy and transportation. Founded in 2003 by Martin Eberhard and Marc Tarpenning, our company is named after the visionary inventor and electrical engineer Nikola Tesla. With a commitment to innovation and sustainability, we're dedicated to accelerating the world's transition to clean energy. As a member of our team, you'll be part of a dynamic, forward-thinking organization that's shaping the future of transportation and energy.
Job Summary
As an Experienced Customer Experience Manager, you'll play a critical role in leading our social media customer support team, ensuring that our customers receive exceptional service and support. You'll work closely with your Store Manager to develop and implement strategies that drive sales growth, improve customer satisfaction, and enhance the overall customer experience. Your expertise will be essential in identifying opportunities to boost brand awareness and drive sales in the local market.
Key Responsibilities
* Business Strategy: Collaborate with the Store Manager to develop and implement business strategies that align with company goals and objectives.
- Customer Excellence: Ensure that all team members provide a top-notch customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness.
- Team Development: Recruit, train, and develop a high-performing team, maintaining high position satisfaction, providing continuous performance feedback, and ensuring adherence to company policies and procedures.
- Brand Standards: Maintain brand standards through store maintenance, display area presentation, and cost control, while ensuring consistency with company clothing standards and preparation rules.
What You'll Bring
* Bachelor's degree or equivalent experience in a related field, with a proven track record of meeting or exceeding sales targets.
- Self-motivated business leader with exceptional management skills, outstanding attention to detail, and the ability to focus on multiple tasks while meeting business-critical deadlines.
- Excellent written and verbal communication skills, with a strong commitment to sales and customer service.
- Ability to develop strong relationships and work as a trusted partner with colleagues and customers.
- Ability to work flexible hours, including nights and weekends, in a retail environment.
- Valid driver's license in the state of work and ability to obtain required state licensing, where applicable.
- This role requires an Engine Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities.
Pay and Benefits
As a full-time employee of blithequark, you'll enjoy a competitive salary, plus a range of benefits that support your physical, emotional, and financial well-being. Our benefits package includes:
- Aetna PPO and HSA plans, with two clinical plan options and $0 premium deduction.
- Family-building, fertility, adoption, and surrogacy benefits.
- Dental (including orthodontic coverage) and vision plans, with options featuring $0 premium deduction.
- Organization-paid (Health Savings Account) HSA contribution when enrolled in the High Deductible Aetna clinical plan with HSA.
- Medical and Ward Care Flexible Spending Accounts (FSAs).
- LGBTQ+ care attendant services.
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
- Organization-paid Basic Life, AD&D, short-term and long-term disability insurance.
- Employee Assistance Program.
- Paid Time Off (PTO) and Paid Holidays.
- Back-up childcare and parenting support resources.
- Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft and legal services, and pet protection.
- Weight loss and Tobacco End Programs.
- Tesla Infants program.
Worker Benefits
* Employee discounts and benefits program.
- blithequark is an Equal Opportunity Employer/Minority/Female/Disability/Veteran, committed to diversity in the workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected characteristic under applicable law.
- blithequark is also dedicated to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require any accommodations during the screening process.
- For quick access to screen-reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here). Please contact [email protected] for additional information or to request accommodations.
How to Apply
If you're a motivated, customer-focused individual with a passion for creating exceptional experiences, we invite you to apply for this exciting opportunity. To apply, please visit our website and submit your application, along with the required documents, including:
- Qualifications certificate with mark sheets.
- Passport-size photographs.
- Signature.
Don't miss this chance to join a dynamic, forward-thinking organization that's shaping the future of transportation and energy. Apply now to become an Experienced Customer Experience Manager at blithequark! Apply for this job