Experienced Customer Service Advocate - Remote Customer Support and Resolution Expert at Blithequark

Join the Blithequark Team as a Customer Service Advocate and Make a Difference in the Lives of Our Members and Providers

Blithequark is seeking a highly skilled and compassionate Customer Service Advocate to join our team on a contract-to-hire basis, with the potential to convert to a permanent role. As a Customer Service Advocate, you will serve as the first-line advocate for our members and providers, providing timely, accurate, and personalized support to resolve their inquiries, issues, and concerns. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark and the Industry

Blithequark is a leading organization dedicated to providing high-quality services to our members and providers. Our mission is to deliver exceptional customer experiences, and we are committed to fostering a culture of empathy, compassion, and understanding. The customer service industry is rapidly evolving, and we are at the forefront of this change. By joining our team, you will be part of a dynamic and innovative organization that is shaping the future of customer service.

Position Purpose and Responsibilities

As a Customer Service Advocate at Blithequark, you will play a critical role in resolving inquiries, issues, and concerns for our members and providers. Your primary responsibilities will include:

• Receiving and responding to routine member and provider inquiries, requests, and concerns in an accurate and timely manner
• Mitigating and preventing complaints from being escalated to resolve in initial contact
• Serving as the front-line resolution advocate on various member and provider inquiries, requests, or concerns
• Resolving basic problems by communicating the requested information regarding the assessment of member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintaining performance and quality standards based on established contact center metrics
• Providing customer service in a high-pace contact center environment over the phone, via live chats, and emails
• Documenting all member or provider information and communications for quality and performance tracking through our Customer Relationship Management (CRM) applications
• Remaining up-to-date and adhering to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance

Key Skills and Competencies

To succeed as a Customer Service Advocate at Blithequark, you will need to possess the following skills and competencies:

• Excellent problem-solving and critical thinking skills
• Ability to multi-task and work independently from home, free of distractions
• Strong interpersonal skills, with the ability to communicate effectively with members, providers, and internal stakeholders
• Proficiency in Microsoft computer applications and CRM software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and ability to maintain accurate records

Education and Experience Requirements

To be considered for this role, you will need to meet the following education and experience requirements:

Education:

• High School Diploma or GED

Experience:

• 0-2 years of call center or customer service experience

Preferred Experience:

• 2 years of call center experience
• 2 years of claims experience
• Medicaid knowledge
• Previous experience with Microsoft computer applications
• Previous experience working remotely using multiple applications and screens

What We Offer

At Blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. As a Customer Service Advocate, you can expect:

• A competitive hourly rate of $19
• A contract-to-hire opportunity with the potential to convert to a permanent role
• A 1-year contract with a desired start date of 11/11/2024
• The opportunity to work remotely from Illinois, with a schedule of 8-5 PM CST
• Comprehensive training and onboarding program
• Ongoing coaching and support from our experienced team leaders
• Opportunities for career growth and advancement
• A dynamic and supportive work environment that values employee well-being

Why Join Blithequark?

At Blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on the lives of our members and providers. By joining our team, you will be part of a dynamic and innovative organization that is shaping the future of customer service. We offer a supportive and inclusive work environment, opportunities for career growth and advancement, and a commitment to employee well-being.

How to Apply

If you are a motivated and compassionate customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to [insert application link]. We look forward to hearing from you!

Don't miss this opportunity to join our team and make a difference in the lives of our members and providers. Apply today!