Experienced Live Chat Support and Digital Product Manager – Remote/Virtual Customer Experience and Automation Development at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the financial services industry, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, utilizing artificial intelligence to proactively engage with our Cardmembers and provide hyper-customized experiences. As a leader in the field, we are committed to fostering a culture of excellence, diversity, and inclusion, and we are excited to invite talented individuals to join our team.

Job Overview

We are seeking a highly skilled and experienced Partner Item Director to join our Automation Development group, focusing on the development and implementation of cutting-edge visit automation capabilities. As a vital member of our team, you will collaborate with cross-functional teams, including product, data scientists, engineers, and business partners, to shape our conversational AI client servicing products. Your expertise will be instrumental in driving the growth and success of our digital product offerings, and we are excited to offer a unique opportunity for career advancement and professional growth.

Key Responsibilities

• Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that provide opportunities to enhance the customer experience
• Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities
• Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments
• Work closely with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any requirements for additional research to inform future feature design
• Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and implementing data-driven product suggestions
• Analyze performance metrics that demonstrate the health of the product, providing clear, data-informed product recommendations
• Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user while prioritizing business value
• Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience

Essential Qualifications

• Bachelor's degree in business, computer science, engineering, or a related field
• Proven experience in product management, with a focus on digital product development and automation
• Strong understanding of artificial intelligence, machine learning, and conversational analytics
• Excellent communication and interpersonal skills, with the ability to articulate complex product functionality and technical details to both technical and non-technical stakeholders
• Demonstrated ability to work in a fast-paced, dynamic environment, with a strong bias towards action and a willingness to take calculated risks

Preferred Qualifications

• Advanced degree in a related field, such as an MBA or MS in Computer Science
• Experience working in the financial services industry, with a focus on customer experience and digital product development
• Strong technical skills, including programming languages such as Python, Java, or C++
• Experience with agile development methodologies and version control systems such as Git
• Strong data analysis and interpretation skills, with experience working with data visualization tools such as Tableau or Power BI

Skills and Competencies

• Strong product management skills, with the ability to define and deliver complex digital products
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Strong technical skills, with a deep understanding of artificial intelligence, machine learning, and conversational analytics
• Ability to work in a fast-paced, dynamic environment, with a strong bias towards action and a willingness to take calculated risks
• Strong data analysis and interpretation skills, with experience working with data visualization tools and techniques

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, and we offer a range of career advancement opportunities and learning benefits. Our employees have access to comprehensive training and development programs, including mentorship, coaching, and formal training courses. We also offer a range of career advancement opportunities, including promotions, lateral moves, and opportunities to work on high-visibility projects.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace, with a strong focus on diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, supportive, and inclusive of all employees, regardless of their background, culture, or identity. Our employees are passionate about their work, and we foster a culture of collaboration, innovation, and continuous learning.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range of $20-30 per hour, as well as a range of perks and benefits. Our employees have access to comprehensive health insurance, retirement savings plans, and paid time off, as well as a range of other benefits, including flexible work arrangements, professional development opportunities, and employee recognition programs.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a leader in the financial services industry, we offer a unique opportunity for career advancement and professional growth, as well as a range of benefits and perks that support the well-being and success of our employees. Don't miss out on this opportunity to join our team and contribute to the growth and success of our digital product offerings.

Apply now to join our team and take the first step towards a rewarding and challenging career at blithequark. Apply Job!