Patient Engagement and Support Specialist - Remote Call Center Concierge

Join the Millennia Team: Deliver Exceptional Patient Experiences as a Remote Call Center Concierge Specialist

Millennia is a pioneering technology-enabled service company that partners with healthcare providers to revolutionize their patient financial experience. By leveraging a powerful patient engagement platform and a dedicated healthcare-focused patient support team, we are transforming the way patients interact with healthcare providers. We are now seeking a compassionate and skilled Remote Call Center Patient Concierge Specialist to join our team and make a meaningful impact on patients' lives.

About the Role

As a Patient Concierge Specialist, you will play a vital role in delivering exceptional patient experiences through our virtual phone system. You will make outbound courtesy calls to assist patients with their medical bills, providing personalized support and guidance while maintaining the highest level of confidentiality and respect for patients' personal health and financial information.

Key Responsibilities:

• Handle High-Volume Inbound Calls: Manage a high volume of inbound calls (approximately 80-100 calls per day) through our virtual phone system, ensuring that each patient receives the support they need.
• Follow Scripted Verbiage: Utilize scripted verbiage to effectively communicate with patients about their medical bills, ensuring clarity and consistency in all interactions.
• Maintain Accurate Records: Keep comprehensive records of all conversations in our database, ensuring that patient information is up-to-date and easily accessible.
• Multitask with Ease: Manage dual monitors, a virtual phone system, and multiple software applications with ease, demonstrating exceptional technical skills.
• Deliver Exceptional Patient Experiences: Identify patient needs, clarify information, provide solutions, and handle each call in a positive, considerate, and respectful manner, all while protecting patients' privacy rights and personal health and financial information confidentiality.

Requirements and Qualifications

Essential Qualifications:

• Previous Experience: A minimum of 1 year of experience in a customer and/or patient support role, preferably in a call center environment.
• Education: High School diploma or GED required.
• Communication Skills: Strong phone and verbal communication skills, as well as active listening skills.
• Typing Speed: A minimum of 35 words per minute typing speed.
• Medical Terminology: Understanding and ability to pronounce basic medical terms.

Preferred Qualifications:

• Call Center Experience: Experience working in a call center environment, handling high-volume inbound calls.
• Customer Service Experience: A minimum of 2 years of experience in customer service, preferably in a healthcare or related field.

Remote Work Requirements

To ensure success in this remote role, you will need:

• Quiet Workspace: A quiet workspace free from distractions, preferably a room with a door that can be closed.
• High-Speed Internet: High-speed internet with a minimum required download speed of 40 Mbps and a minimum required upload speed of 8 Mbps.
• Equipment: Ability to plug work equipment directly into your internet router using a provided ethernet cord.
• Internet Connection: DSL, Cable, or Fiber internet connection (Dial-up, satellite, Wi-Fi, and Cellular/Hot Spot connections are not acceptable).

What We Offer

At Millennia, we are committed to providing our team members with a comprehensive benefits package, including:

• Competitive Salary: Starting pay is $13 per hour, with incremental increases up to $17 per hour within just over a year of employment.
• 401(k) Plan: A 401(k) plan to help you save for your future.
• Insurance Benefits: Dental, Vision, Disability, Health, and Life insurance to ensure your well-being.
• Paid Time Off: Paid time off to recharge and relax.
• Employee Assistance Program: An employee assistance program to support your mental and emotional well-being.
• Weekly and Monthly Incentives: Opportunities to win prizes and gift cards through our weekly and monthly incentives.

Work Schedule and Environment

As a Remote Call Center Patient Concierge Specialist, you will work:

• Full-Time Schedule: 8-hour shifts, Monday through Friday.
• Flexible Work Environment: Work from the comfort of your own home, or from our remote hub.

Career Growth Opportunities and Learning Benefits

At Millennia, we are committed to helping our team members grow and develop their skills. As a Remote Call Center Patient Concierge Specialist, you will have access to:

• Comprehensive Training: A thorough training program to ensure your success in this role.
• Ongoing Support: Ongoing support and coaching from our experienced team members.
• Career Advancement Opportunities: Opportunities to advance your career within the company.

Work Environment and Company Culture Highlights

At Millennia, we pride ourselves on our positive and supportive work environment. As a Remote Call Center Patient Concierge Specialist, you will be part of a team that values:

• Compassion: We care about our patients and our team members.
• Integrity: We operate with honesty and transparency.
• Excellence: We strive for excellence in everything we do.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application through one of the following methods:

• Apply on Indeed: Submit your resume through Indeed.
• Apply via External Employment Application: Follow the link below to apply by completing the Millennia Employment Application: https://forms.monday.com/forms/fe059aec220a6f9d0a391c21f5d203d1?r=use1

We look forward to hearing from you and discussing this opportunity further.