Experienced Customer Service Representative – Medicaid and Medicare Support
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Customer Service Representative, providing critical support to Aetna Medicaid members and providers. At blithequark, we're committed to revolutionizing the healthcare industry by delivering innovative solutions that put people at the heart of everything we do. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're looking for talented individuals like you to join our team.
About the Role
As a Customer Service Representative, you'll be the first point of contact for Aetna Medicaid members and providers, providing timely and accurate assistance with a range of inquiries, including eligibility, provider changes, and requests for ID cards. You'll work closely with our team to ensure that every caller receives an exceptional experience, every time.
Responsibilities
* Answer inbound calls from Aetna Medicaid members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
- Collaborate with our team to resolve complex issues and provide solutions that meet the needs of our members and providers
- Meet performance standards, attendance requirements, and call quality goals
- Participate in ongoing training and development to stay up-to-date on the latest products and services
- Work from home, with occasional visits to our office in Richmond, VA
Requirements
* High school diploma or equivalent
- Ability to communicate effectively with members and providers orally and in written form
- Strong customer service skills, with a focus on empathy, active listening, and problem-solving
- Ability to work independently and as part of a team
- Reliable high-speed internet connectivity with secure service via ethernet cable
- Ability to meet performance standards, attendance requirements, and call quality goals
Preferred Qualifications
* Experience working remotely in a call center setting
- Experience with Medicaid and Medicare
- Strong knowledge of healthcare products and services
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
What We Offer
* Competitive pay range: $17.00 - $27.90 per hour
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays
- Opportunities for professional growth and development
- A dynamic, supportive work environment that values diversity and inclusion
Why Join blithequark?
* We're a company that puts our heart into caring for our colleagues and our communities
- We're committed to innovation and excellence in everything we do
- We offer a dynamic, supportive work environment that values diversity and inclusion
- We're passionate about making a meaningful impact in the lives of others
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit [insert link] to submit your application and join our team of dedicated professionals at blithequark.
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees. If you require a reasonable accommodation to perform the essential functions of this role, please contact us at [insert contact information]. Apply for this job