Experienced Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences and Driving Business Growth at Blithequark
Join the Blithequark Team and Take Your Career to the Next Level!
Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a proven track record of leadership and a knack for navigating complex production processes? Blithequark is seeking an experienced Lead Retail Customer Service Associate to join our dynamic team! As a Lead Retail Customer Service Associate, you will play a critical role in ensuring seamless customer experiences, driving sales growth, and leading a team of customer service representatives.
$1,500 Sign-On Bonus!
We're offering a $1,500 sign-on bonus to attract top talent, but don't worry – this bonus is exclusive to new hires and isn't available to current or former team members of Blithequark or any other Blithequark Operating company.
About Blithequark and Our Industry
At Blithequark, we're dedicated to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our company values innovation, teamwork, and customer satisfaction, and we're committed to creating a work environment that's engaging, challenging, and rewarding for our employees.
Job Summary
As a Lead Retail Customer Service Associate at Blithequark, you will be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. You will consistently deliver a positive customer experience to all customers, taking customer orders, coordinating store activities, providing pricing information, and recommending Blithequark products and services. With leadership direction, you may provide direction to the Consultant and solve escalated customer issues.
Key Responsibilities
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends Blithequark products and services tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows Blithequark standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary Responsibilities
- Coordination of all shipping related services and activities, to include:
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Blithequark business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications
We welcome applicants with experience in customer service, leadership, and production management. If you have a proven track record of driving business growth, delivering exceptional customer experiences, and leading high-performing teams, we encourage you to apply!
Compensation and Benefits
We offer a competitive salary range of $19.75 - $24.95/Hr, as well as a comprehensive benefits package that includes:
- Health, vision, and dental insurance
- Retirement plan
- Additional pay, premiums, or bonus potential
Quality Driven Management
At Blithequark, we're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our Quality Driven Management approach focuses on:
- Suggesting areas for improvement in internal processes along with possible solutions
- Working with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
- Applying Quality concepts presented at training during daily activities
- Supporting Blithequark Quality initiatives
Diversity, Equity, and Inclusion
Blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of:
- Race
- Color
- Religion
- National origin
- Citizenship
- Genetic information
- Age (except for bona fide occupational qualifications)
- Sex
- Pregnancy (including childbirth or a related medical condition)
- Disability
- Sexual orientation
- Gender identity
- Gender expression
- Marital status
- Military leave or service
- Status as a disabled veteran or other covered veteran status
- Participation in EEO protected activity
- Any other status protected by federal, state, or local law
- Association with a person on the basis of one or more of the foregoing
We're committed to creating a work environment that's inclusive, diverse, and respectful of all employees. If you're a veteran or an individual with a disability, we encourage you to apply!
How to Apply
If you're passionate about delivering exceptional customer experiences, driving business growth, and leading high-performing teams, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!