Part Time After Hours - Remote Customer Service Specialist

Join blithequark's dynamic team as a Part Time After Hours - Remote Customer Service Specialist, where you will play a vital role in delivering exceptional patient care and customer service to our patients and healthcare providers. As a key member of our Access Center team, you will be responsible for navigating the electronic health record, managing high volumes of incoming calls, and leveraging critical thinking to identify and resolve complex issues.

About blithequark

blithequark is a multi-specialty physician-led organization of blithequark Healthcare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, blithequark has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Responsibilities

As a Part Time After Hours - Remote Customer Service Specialist, you will be responsible for:

• Navigating the electronic health record to obtain and validate historical information; capturing and documenting demographic and financial information in the electronic health record; maintaining accountability for accurate data entry in the electronic health record and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensuring resolution to the call.
• Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary; leveraging multiple job aids and resources to provide appropriate level of service.
• Scheduling patient visits based on complex provider preferences; verifying and updating insurance and checks insurance eligibility; collecting and documenting demographics; maintaining proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, blithequark staff, and external organizations.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

* High School Diploma or GED

• 2-5 years of experience in customer service or healthcare
• No supervisor experience required
• Typing test required (minimum speed 35 wpm, 90% accuracy)
• Must live within 1 hour of St. Louis, Missouri
• Ability to work 24 hours per week
• Will be part of holiday rotation
• Shift: Sunday 12:00a-9:30a, Thursday & Friday 4:00p-12:00p (Holiday Bucket 4:00p-12:00a)

Benefits and Legal Statement

At blithequark, we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by blithequark
• Pension Plan*/403(b) Plan funded by blithequark
• 401(k) plan with blithequark match
• Tuition Assistance available on first day
• blithequark Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer

Why Join blithequark?

* Be part of a dynamic team that is dedicated to delivering exceptional patient care and customer service

• Enjoy a flexible schedule with 24 hours per week
• Take advantage of comprehensive benefits and resources to support your physical, emotional, social, and financial well-being
• Develop your skills and knowledge through our Institute for Learning and Development
• Be part of a safety-sensitive position that requires a constant state of alertness and safe work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and to submit your application.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job