Experienced Customer Service Representative – Princeton, NJ

Join blithequark, a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. As a Customer Service Representative, you will play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

About blithequark

At blithequark, we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support our purpose of bringing our heart to every moment of your health. We strive to create a culture that empowers our employees to feel valued, respected, and supported in their roles. Our commitment to innovation, quality, and customer satisfaction drives us to continuously improve and expand our services.

Position Summary

We are seeking an experienced Customer Service Representative to join our team in Princeton, NJ. As a key member of our team, you will provide telephone assistance to Aetna Medicaid members and providers, assisting with inquiries such as eligibility, provider changes, and requests for ID cards. You will be responsible for delivering an excellent experience to our callers each and every time.

Responsibilities

- Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. - Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. - Company provides equipment and training. - Must commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems. - Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals. - Must be able to work from home and prove to be self-sufficient.

Key Responsibilities:

* Provide exceptional customer service to Aetna Medicaid members and providers via telephone

• Assist with inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
• Utilize high-speed internet connectivity with secure service via ethernet cable
• Meet performance standards, attendance requirements, and call quality goals
• Work from home and prove to be self-sufficient
• Commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems

Essential Qualifications

* High school diploma or equivalent GED

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Must be able to work from home and prove to be self-sufficient
• Must commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems

Preferred Qualifications

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare
• Strong customer service skills
• Ability to work in a fast-paced environment
• Excellent communication and problem-solving skills

Skills and Competencies

* Strong customer service skills

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong technical skills, including high-speed internet connectivity with secure service via ethernet cable
• Ability to meet performance standards, attendance requirements, and call quality goals
• Self-motivated and able to work independently

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to:

• Develop your customer service skills and expertise
• Learn about healthcare and insurance products and services
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with a diverse team of professionals to deliver exceptional customer service
• Contribute to the development of new products and services that meet the evolving needs of our customers

Work Environment and Company Culture

Our Princeton, NJ office is a dynamic and collaborative environment that fosters innovation, creativity, and teamwork. As a Customer Service Representative, you will be part of a team that is dedicated to delivering exceptional customer service and making a positive impact on the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base hourly rate or base annual full-time salary of $17.00 - $34.15
• A comprehensive benefits package, including medical, dental, and vision benefits
• Eligibility for our 401(k) retirement savings plan and Employee Stock Purchase Plan
• A fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off ("PTO") or vacation pay
• Paid holidays throughout the calendar year
• A CVS store discount and discount programs with participating partners

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career growth opportunities.

Application Deadline

The application window for this opening will close on October 25, 2024. We look forward to reviewing your application and learning more about your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Apply Now

To apply for this exciting opportunity, please visit our website and submit your application. We look forward to reviewing your application and learning more about your qualifications and experience. Apply for this job