Experienced Full Stack Product Manager – Customer Loyalty (Remote) at blithequark

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Full Stack Product Manager – Customer Loyalty, where you'll play a critical role in shaping the future of our customer loyalty program.

About blithequark

blithequark is a leading innovator in the retail industry, dedicated to providing unparalleled shopping experiences for our customers. With a strong focus on customer satisfaction, efficiency, and sales growth, we're constantly pushing the boundaries of what's possible in product development. As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a collaborative, cross-functional team that's passionate about delivering exceptional results.

Key Responsibilities

As an Experienced Full Stack Product Manager – Customer Loyalty, you'll be responsible for delivering business value through the production of quality products that drive sales, improve efficiency, and enhance customer satisfaction. Your key responsibilities will include:

40% Strategy & Planning:

+ Gain a thorough understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience. + Translate business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners. + Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings. + Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP). + Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities. + Monitor research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. + Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution.

30% Delivery & Execution:

+ Ensure product alignment with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and enhance customer satisfaction. + Document, review, and ensure that all quality and change control standards are met. + Formulate, test, and refine assumptions and hypotheses through user research and testing. + Create, prioritize, and accept user stories, incorporating them into release planning. + Make product decisions that drive value on a daily basis. + Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements. + Participate in standups, iteration planning sessions, product demos, and retrospectives. + Condense complex technical concepts into non-technical language for stakeholders.

30% People:

+ Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments. + Act as a proponent of modern software development practices. + Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert. + Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps. + Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience. + Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action.

Direct Manager/Direct Reports

You will typically report to the Product Management Manager or Sr. Manager.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* 1-3 years of relevant work experience.

• Experience working as a Product Manager in a modern software development-based enterprise environment.
• Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment.
• Experience working in a fast-paced, fluid environment where priorities shift on a regular basis.
• Experience communicating with and influencing functional and technical team members at all levels in the organization.
• Experience working as part of a collaborative, cross-functional, modern software design and development team.
• Experience creating, prioritizing, and accepting user stories.
• Experience conducting user research and testing to understand needs.
• Experience identifying goals, metrics, and analytics to measure product value.
• Experience conducting competitive research and analysis.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

* No additional education.

Minimum Years of Work Experience

* 1

Preferred Years of Work Experience

* No additional years of experience.

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

What We Offer

As a remote team member at blithequark, you'll enjoy a range of benefits, including:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Flexible work arrangements, including remote work options.
• Professional development opportunities, including training and education programs.
• Collaborative, dynamic work environment with a passionate team.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated, results-driven product management professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. The application window is anticipated to be closed on November 11th, 2024. Apply for this job