Email/Chat/Phone Specialist (Nights and Weekends) at blithequark

Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers, helping them navigate the world of live events with ease.

About blithequark

blithequark is a leading provider of live event experiences, connecting fans with the events they love. Our mission is to create unforgettable memories for our customers, from the moment they purchase their tickets to the moment they enter the gates. We pride ourselves on our commitment to customer satisfaction, and our team is dedicated to providing top-notch service to every fan who interacts with us.

Your Role in Delivering Exceptional Customer Experiences

As an Email/Chat/Phone Specialist (Nights and Weekends) at blithequark, you will be the face of our brand, representing our values of friendliness, professionalism, and a passion for live events. Your primary responsibilities will include:

• Handling customer contacts via phone, email, and live chat, providing prompt and professional service to our fans.
• Answering questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment.
• Supporting our customers proactively, going above and beyond to create memorable experiences that leave a lasting impression.
• Collaborating with our team to drive business growth, contribute to our culture, and advance our company values.
• Utilizing internal and external technology to manage order fulfillment, ensuring seamless and efficient customer experiences.

Your Journey with blithequark

As a Call Center Associate, your role will evolve over the first 30, 90, and 180 days, with increasing responsibilities and opportunities for growth. Here's what you can expect:

• 30 days in: Complete new hire orientation, gaining the resources you need to succeed. Learn about ticket marketplaces, our company values, and team norms. Acclimate to our internal systems and shadow teammates to gain valuable insights.
• 90 days in: Perform core responsibilities comfortably on your own, maintaining and harvesting internal and external relationships to drive progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups, and participate in extracurricular projects that contribute to the success of the organization.

What We're Looking For

To succeed in this role, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat.
• A team player mentality and drive to contribute to culture and growth.
• A sense of curiosity to ask questions and keenness to improve upon work.
• Passion for live events (sports, concerts, or theatre).
• Flexible schedule to work evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Experience with Zendesk or similar help desk software.

Our Benefits Package

At blithequark, we believe in taking care of our employees. Our comprehensive benefits package includes:

• $40,000 base salary with bi-annual bonuses and equity.
• Fully paid training.
• Competitive compensation, bonus incentives, and equity for all employees.
• FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events.
• Hybrid working model, with 3 days in office and 2 days remote.
• A variety of additional workplace perks.

Ready to Join the Team?

If you're a customer service enthusiast with a passion for live events, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and help us create unforgettable memories for our customers. Apply now and take the first step towards a rewarding career with a company that values customer satisfaction and employee growth. Apply Now! Apply for this job