Experienced Full Stack Social Media and Customer Service Associate – E-commerce, Online Presence, and Community Engagement

About blithequark

blithequark is a dynamic and innovative company that aims to enhance the experiences of electric vehicle enthusiasts. We specialize in providing premium accessories and unparalleled customer service to the community. Our goal is to foster a culture of creativity, collaboration, and customer satisfaction.

Job Summary

We are seeking a highly motivated and detail-oriented Social Media and Customer Service Associate to join our team. As a key member of our e-commerce and customer service department, you will play a crucial role in managing our online presence, engaging with customers, and driving brand awareness. This is an excellent opportunity for individuals who are passionate about social media, customer service, and community engagement.

Key Responsibilities

Social Media Management

• Assist in managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
• Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
• Assist in scheduling and posting content using social media management tools.
• Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.

Customer Service Support

• Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
• Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
• Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
• Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
• Maintain a solid understanding of products, services, and company policies to accurately assist customers.

Collaboration and Reporting

• Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
• Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
• Assist in compiling and organizing data for regular social media and customer service reports.

Requirements

Education and Experience

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.

Skills and Competencies

• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

Benefits and Perks

• Competitive compensation package ($20-$24 per hour).
• Opportunity to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits.
• Flexible schedule.
• Paid time off.
• Bonus opportunities.

Work Environment

blithequark offers a modern and collaborative work environment that fosters creativity and productivity. Our office setting is equipped with the latest tools and technologies, and we provide food for our employees. We prioritize work-life balance and offer flexible scheduling options.

How to Apply

If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

We look forward to hearing from you and exploring how you can contribute to the blithequark team!