Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home Opportunity after 90 Days)

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of students and families? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! blithequark is seeking a highly motivated and empathetic Customer Contact Center Representative to join our team as a Student Loan Advisor. As a valued member of our team, you will have the opportunity to work from home after 90 days, providing you meet our attendance, performance, and compliance standards.

About blithequark

At blithequark, we are committed to creating a workplace that values diversity, equity, and inclusion. We believe that every individual deserves a chance to succeed and grow, regardless of their background or circumstances. Our team is dedicated to providing exceptional customer service, and we are looking for like-minded individuals who share our passion for making a difference.

Job Summary

As a Student Loan Advisor, you will be responsible for providing accurate and timely information to customers regarding their student loan applications, processing, and repayment options. You will work closely with customers to resolve any emerging problems or concerns, using your excellent communication and problem-solving skills to ensure a positive experience.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, and resolving any emerging problems

• Utilize standard technology such as a telephone, e-mail, and web browser to navigate to the appropriate pre-scripted responses and provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing
• Complete basic call logs, documentation, and related call details for each phone inquiry

Schedule

Our team works a variety of shifts, including:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Work Environment and Culture

At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is dedicated to providing exceptional customer service, and we are looking for like-minded individuals who share our passion for making a difference. As a valued member of our team, you will have access to:

• Competitive pay
• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance paid for by blithequark
• Day one of employment, you will receive paid holidays if you meet the criteria
• Opportunities for growth and development within the company
• A dynamic and supportive team environment

Compensation and Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance paid for by blithequark
• Day one of employment, you will receive paid holidays if you meet the criteria

How to Apply

If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Confidentiality Statement

This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of blithequark. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of blithequark. Apply for this job