Email/Chat/Phone Specialist (Nights and Weekends) at blithequark

Are you passionate about live events and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are the same? As an Email/Chat/Phone Specialist (Nights and Weekends) at blithequark, you'll be at the forefront of representing our brand, helping fans get the right seats at the right price, and creating unforgettable experiences for all our customers. About blithequark blithequark is a leading ticket marketplace that's revolutionizing the way fans connect with live events. We pride ourselves on creating memorable experiences for our customers from the point of purchase until they enter the gates. Our team is dedicated to making connections with our customers, whether it's troubleshooting a technical concern or answering questions about events or our services. Your Role in Our Success As an Email/Chat/Phone Specialist (Nights and Weekends), you'll play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include: * Handling customer contacts, promptly and professionally, via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Supporting our customers proactively via phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to our culture and growth * Creating memorable experiences with customers who share our love for live events How Your Role Will Progress As you grow in your role, you can expect the following progression: * 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to our team and company norms. Gain access to our accounts and internal systems, and shadow teammates to learn from their experiences. * 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to our approaches and methods to support overall business goals. * 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups. What You'll Bring To succeed in this role, you'll need: * 1-2 years of customer service experience via phone, email, and live chat * A team player mentality and drive to contribute to culture and growth * A sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software Schedule and Compensation * Hybrid schedule with 3 days in office and 2 days remote * 1:30pm-10:00pm Thursday/Friday off, 1:30pm-10:00pm Monday/Tuesday off * $40,000 base salary with bi-annual bonuses and equity * Training is fully paid Benefits * Competitive compensation, bonus incentives, and equity for all employees * FLEX PTO, mental health days, medical, dental, and vision insurance * 401K matching, monthly credits and discounts for attending live events * Hybrid working model, and a variety of additional workplace perks Join Our Team If you're passionate about delivering exceptional customer experiences and creating unforgettable memories for our customers, we want to hear from you. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at blithequark and join our team of dedicated professionals who are revolutionizing the ticket marketplace. ```html

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