Experienced Customer Service Representative I Healthcare - Remote US

Are you a customer service professional with a passion for delivering exceptional experiences in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions in the healthcare sector, as a Customer Service Representative I Healthcare - Remote US.

About blithequark

blithequark is a renowned leader in IT and business services, with a strong presence in the healthcare industry. Our team of experts is dedicated to delivering cutting-edge solutions that transform the way healthcare providers interact with their patients. As a Customer Service Representative I Healthcare - Remote US, you will be an integral part of our team, working closely with our clients to provide exceptional customer experiences.

Job Summary

As a Customer Service Representative I Healthcare - Remote US, you will be responsible for responding to telephone inquiries from consumers, maintaining accurate records of patient account profile information and referral source data, and scheduling consultations for telesales agents. You will work in a remote environment, interacting with clients and team members to provide exceptional customer service and support.

Key Responsibilities

* Respond to incoming phone calls from consumers, providing accurate and timely information to resolve their inquiries

• Maintain accurate records of patient account profile information and referral source data
• Schedule consultations for telesales agents, ensuring seamless communication and coordination
• Demonstrate excellent customer service and listening skills, providing empathetic and effective communication to clients and team members
• Perform data entry and computer tasks, utilizing Microsoft Outlook, Word, and Excel to manage client information and records
• Maintain accurate and up-to-date records, adhering to company policies and procedures

Minimum Job Requirements

* Minimum of 1 year of experience in a customer service or call center environment (call center type environments preferred)

• High School diploma or GED

Preferred Job Requirements

* Effective and empathetic communication style, with experience in managing inbound calls and communications with clients and team members

• Proficiency in Microsoft Outlook, Word, and Excel, with basic alpha-numeric data entry skills and attention to accuracy and quality
• Experience in a healthcare setting or insurance industry, including knowledge of basic insurance and third-party terms and medical terminology
• Ability to work in a team environment, meeting individual performance goals and collaborating with colleagues to achieve shared objectives
• Effective organizational skills, with ability to prioritize a fluctuating workload and competing priorities
• Ability to read and interpret policies, procedures, and instructions

Education

* High School diploma or GED

Work Environment and Culture

As a remote employee of blithequark, you will enjoy a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our team is committed to creating a diverse and inclusive environment, where every employee feels valued and supported. We offer a range of benefits and perks, including:

• Competitive hourly rate: $17-$18 per hour
• Incentive compensation based on individual and/or company performance
• Opportunities for career growth and professional development
• Collaborative and supportive team environment
• Flexible work schedule, with opportunities to work from home

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/).

Equal Opportunity Employer

blithequark is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply for this job