Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted to Join the blithequark Team

Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! As an Email/Chat/Phone Specialist (Nights and Weekends) at blithequark, you'll be at the forefront of delivering exceptional customer experiences for our fans, helping them find the perfect seats for their favorite events. About blithequark blithequark is a leading ticket marketplace that's revolutionizing the way people experience live events. We're passionate about creating unforgettable moments for our customers, and we're looking for like-minded individuals to join our team. With a focus on innovation, customer satisfaction, and employee growth, we're shaping the future of live events and we want you to be a part of it. Your Role in Delivering Exceptional Customer Experiences As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be the face of blithequark, providing top-notch support to our customers via phone, email, and live chat. You'll be the go-to expert for all things related to ticket purchases, orders, inventory, and upcoming events. Your proactive approach, friendly demeanor, and high-quality service will ensure that our customers feel valued and supported every step of the way. Key Responsibilities * Handle customer contacts promptly and professionally, providing solutions to their queries and concerns * Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment * Support customers proactively via phone, email, and live chat, ensuring that their needs are met and exceeded * Collaborate with internal teams to resolve complex issues and provide seamless customer experiences * Contribute to the growth and development of our team, sharing knowledge and best practices to drive excellence Career Progression and Growth Opportunities At blithequark, we believe in investing in our employees and providing opportunities for growth and development. Here's a snapshot of how your role will progress over the first 30, 90, and 180 days: * 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms * 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies * 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups What We're Looking For * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software Schedule and Benefits * Hybrid schedule with 3 days in office and 2 days remote * Competitive compensation package, including a $40,000 base salary, bi-annual bonuses, and equity * Fully paid training and onboarding program * Comprehensive benefits package, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events Join the blithequark Team Today! If you're a customer service enthusiast with a passion for live events, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at blithequark and be part of a dynamic team that's shaping the future of live events. ```html

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