Experienced Clinical Customer Service Representative – Empowering Individuals to Live Healthier and Longer

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's high-volume call center team as a Clinical Customer Service Representative. As a key member of our team, you will play a vital role in supporting our mission to empower individuals to live healthier and longer.

About blithequark

blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional customer service to our members nationwide. Our team is passionate about making a difference in people's lives, and we're committed to fostering a culture of empathy, respect, and collaboration. As a Clinical Customer Service Representative, you will be part of a dynamic team that is driven by a shared purpose: to deliver outstanding customer experiences and support our members in achieving their health and wellness goals.

Responsibilities

As a Clinical Customer Service Representative, you will be responsible for providing exceptional customer service to our members nationwide. Your key responsibilities will include:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary blithequark systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or equivalent required
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you will need to demonstrate the following core competencies:

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires primarily sedentary work, with the ability to sit for long periods of time. You will also need to be able to:

• Speak, see, and hear other personnel and/or objects
• Communicate both in oral and written form
• Travel within the facility (although this is not a requirement for remote workers)
• Use a telephone and computer keyboard
• Lift up to 10 pounds

Environmental Conditions

As a remote worker, you will be working from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

As a Clinical Customer Service Representative, you will be rewarded with a competitive compensation package, including:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Clinical Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that fosters collaboration and teamwork

Work Environment and Company Culture

blithequark is a dynamic and fast-paced organization that values innovation, creativity, and collaboration. Our team is passionate about making a difference in people's lives, and we're committed to fostering a culture of empathy, respect, and inclusivity. As a Clinical Customer Service Representative, you will be part of a team that is dedicated to delivering exceptional customer service and supporting our members in achieving their health and wellness goals.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals who are passionate about delivering exceptional customer service and making a positive impact on people's lives.

Accommodation Requests

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, please contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job