Email/Chat/Phone Specialist (Nights and Weekends) – Join the Front Lines of Live Event Experiences
Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the team at blithequark as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will be the face of blithequark, providing top-notch support to our customers and ensuring that their experiences with us are nothing short of exceptional.
About blithequark
At blithequark, we are dedicated to creating unforgettable experiences for our customers. From the moment they purchase tickets to the moment they enter the gates, we strive to exceed their expectations and make their live event experiences truly unforgettable. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks.
Your Role in the Success of blithequark
As an Email/Chat/Phone Specialist (Nights and Weekends), you will play a critical role in representing the blithequark brand and ensuring that our customers receive the highest level of service. Your responsibilities will include:
- Handling customer contacts in a prompt and professional manner
- Answering questions about purchases, orders, inventory, and upcoming events
- Providing proactive support to customers via phone, email, and live chat
- Utilizing internal and external technology to manage order fulfillment
- Collaborating with your team to create memorable experiences for our customers
- Contributing to the growth and culture of our organization
Your Career Growth and Development
At blithequark, we believe in investing in our employees and providing opportunities for growth and development. Here's a snapshot of how your role will progress in the first 30, 90, and 180 days:
- 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms.
- 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies.
- 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.
What We're Looking For
To succeed in this role, you'll need:
- 1-2 years of customer service experience via phone, email, and live chat
- A team player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Our Benefits and Perks
At blithequark, we offer a comprehensive benefits package, including:
- $40,000 base salary with bi-annual bonuses and equity
- Fully paid training
- Competitive compensation, bonus incentives, and equity for all employees
- FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
- Hybrid working model with 3 days in office and 2 days remote
- Variety of additional workplace perks
Ready to Join the Team?
If you're a customer service enthusiast with a passion for live events, we invite you to apply for this exciting opportunity. Join our team at blithequark and be part of creating unforgettable experiences for our customers. Apply now and take the first step towards a rewarding career in customer experience. Apply Job! Apply for this job