Experienced Full Stack Application Administrator – Entry Level Role in Customer-Facing Application Support and Administration at Blithequark

About Blithequark and the Role

Blithequark is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, we deliver world-class diagnostic solutions, bring innovative medicines to patients faster, and use technology to improve the delivery of care. We are currently seeking an experienced Full Stack Application Administrator to join our team in a fully remote capacity. This is an entry-level role that offers the opportunity to work closely with end-users, setting up their organization and user credentials, and supporting the transition to a new application.

Job Summary

As an Application Administrator at Blithequark, you will play a critical role in supporting the divisions by working a shift that aligns with their needs. Your primary responsibilities will include manual data entry, application administration, and customer service. You will be required to have excellent typing skills, fast and accurate ( >40 wpm), excellent command of the English language, and proficiency in Word and Excel. This is a fantastic opportunity to get into the industry and grow with a leading company.

Key Responsibilities

• Perform manual data entry to build organizations and users in our new application, Link
• Provide excellent customer service to end-users, responding to queries and resolving issues in a timely and professional manner
• Work closely with the development team to support the Beacon-to-Link migration project
• Assist with setting up organization and user credentials, and troubleshooting technical issues
• Maintain accurate and up-to-date records, reports, and documentation
• Collaborate with the team to ensure seamless transition to the new application

Essential Qualifications

• High school diploma or equivalent required; degree in a related field preferred
• Excellent typing skills, fast and accurate ( >40 wpm); IKM assessment required
• Excellent command of the English language; bilingual (English and Spanish) a plus
• Proficient in Word and Excel; experience with other Microsoft Office applications a plus
• Reliable internet connection and ability to work in a fully remote environment
• Any tier 1 helpdesk experience and triage experience will be a plus

Preferred Qualifications

• Previous experience in application administration, customer service, or a related field
• Familiarity with IT service management frameworks and ticketing systems
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. This role offers the opportunity to:

• Develop skills in application administration, customer service, and technical support
• Work with a leading global life sciences company and contribute to the improvement of patient care
• Collaborate with a dynamic team of professionals and contribute to the company's mission
• Take advantage of training and development programs to enhance skills and knowledge

Work Environment and Company Culture

At Blithequark, we value our employees and strive to create a positive and inclusive work environment. Our company culture is built on:

• Collaboration and teamwork
• Innovation and creativity
• Diversity and inclusion
• Employee recognition and rewards

Shifts and Work Schedule

Shifts range from 8AM-5PM, 9AM-6PM, 10AM-7PM, 11AM-8PM EST. As an Application Administrator, you will be required to work a shift that aligns with the division's needs.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Flexible work arrangements, including fully remote work options

Why Join Blithequark?

Blithequark is a leading global life sciences company that is deeply integrated in guiding patient care. By joining our team, you will have the opportunity to:

• Make a positive impact on patient care and outcomes
• Work with a dynamic team of professionals
• Develop skills and knowledge in a rapidly growing industry
• Take advantage of career growth opportunities and learning benefits

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!