Experienced Full Stack Technical Support / Customer Service Representative – Remote Night Shift Opportunity with Global Leader in Customer Experience Solutions

Join the Team at blithequark: Where Customer Experience Meets Innovation

blithequark is a forward-thinking global organization that has earned numerous accolades, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're on a mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. As a leader in the customer experience solutions industry, we're committed to fostering a true people-first, inclusive culture that values diversity, equity, and inclusion.

A New Career Path with blithequark: Empowering Growth and Development

We're seeking a talented Technical Support / Customer Service Representative to join our remote team. As a game-changer at blithequark, you'll have the opportunity to work from home and be part of an organically diverse team from 70+ countries. You'll contribute to and support the success and well-being of your colleagues, united by a shared passion for delivering outstanding customer service experiences.

What You'll Do in This Role

As a Technical Support / Customer Service Representative working from home, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services
• Delivering expert customer experiences…with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

Career Growth and Personal Development at blithequark

At blithequark, we believe in investing in our people and empowering their growth and development. Here are just a few ways we support your career journey:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for special events and recognition programs

Why Join blithequark?

By joining our team, you'll become part of a global community of game-changers who are passionate about delivering exceptional customer experiences. Here are just a few reasons why you should consider a career at blithequark:

• Opportunity to work with a forward-thinking global organization
• Competitive compensation and benefits package
• Flexible work-from-home arrangement
• Collaborative and inclusive work environment
• Professional growth and development opportunities
• Recognition and rewards for outstanding performance

What Our Employees Say

Don't just take our word for it! Our employees love working at blithequark, and here's what they have to say:

• "blithequark has provided me with a challenging and rewarding career path that aligns with my values and passions."
• "The company culture at blithequark is truly unique and supportive – I feel like I'm part of a family."
• "I've had the opportunity to work with amazing colleagues from all over the world and learn from their experiences."

How to Apply

If you're excited about the opportunity to join our team and start your career journey at blithequark, please submit your application today! We can't wait to hear from you and explore how you can contribute to our mission.

Equal Opportunity Employer

blithequark is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.

Location and Language Requirements

This position is located in Edwards, ON, Canada, and is a full-time remote opportunity. Language requirements include proficiency in English.

Time Type

This is a full-time position with a night shift schedule.