Experienced Customer Support Advisor – Remote PST Role for Empathetic and Customer-Centric Individuals at blithequark

Introduction to blithequark and the Industry

blithequark is a market leader in online booking and appointment management, serving over 167,000 businesses of all sizes and handling tens of millions of appointments annually. Our mission is to make scheduling easy, allowing our customers to focus on what they enjoy most in life. As a pioneer in the industry, we empower entrepreneurs and small business owners to succeed by providing them with the tools they need to manage their appointments effortlessly. If you're an empathetic individual looking for a customer-centric career, we invite you to join our connected, collaborative, and unique remote team at blithequark.

About the Role

We're seeking an experienced Customer Support Advisor to work remotely and support our customers' needs. As a Customer Support Advisor at blithequark, you will be responsible for engaging with our customers through live chat and email, troubleshooting straightforward and complex customer issues, and collaborating with teammates to learn and improve ways of working together. You will be part of a team that values being thoughtful, caring, and efficient in supporting customers. This remote role reports to a Customer Support Team Lead and requires a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us.

Key Responsibilities

• Engage with customers through live chat and email in a thoughtful, caring, and efficient manner
• Troubleshoot straightforward and complex customer issues
• Keep up-to-date on new product features and improvements
• Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
• Achieve set targets for pace and quality in live chat and email
• Identify system issues and communicate with our Product Operations team
• Identify non-standard customer experiences and escalate issues

Essential Qualifications

To be eligible for this role, you must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us. You must also live in one of the following states: Colorado, Oregon, or Washington. Additionally, you should have:

• 1+ years of experience assisting customers through chat and email support with strengths in grammar and spelling
• Strong reading comprehension to help identify the cause of a problem
• Comfortable working independently and collaboratively in a remote role
• Capable of managing ambiguity and adapting to change
• A quiet, distraction-free work space within a dedicated room with a door that can be shut, an ergonomic chair, and a desk
• Uninterrupted, reliable network connection

Preferred Qualifications

Previous customer support experience is a bonus. If you have experience working in a customer-centric role, you'll be well-equipped to succeed in this position. We also value individuals who are proactive, empathetic, and passionate about delivering exceptional customer experiences.

Skills and Competencies

To succeed as a Customer Support Advisor at blithequark, you should possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively in a remote environment
• Adaptability and flexibility in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to learn and adapt to new technologies and processes

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Advisor, you'll have access to training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and coaching
• Opportunities for career advancement
• Access to industry-leading tools and technologies
• Collaborative and supportive team environment

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming, inclusive, and supportive of all employees. As a remote team, we prioritize communication, collaboration, and teamwork. Our company culture is built on the principles of being thoughtful, caring, and efficient in supporting our customers and each other.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with blithequark funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

The cash compensation range for this role is $48,000 - $56,000 USD, depending on job-related criteria, including relevant skills, qualifications, experience, and location.

Conclusion

If you're a customer-centric individual looking for a challenging and rewarding role, we invite you to apply for the Customer Support Advisor position at blithequark. As a member of our team, you'll have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this exciting opportunity to join our dynamic and supportive team. Apply now and take the first step towards a fulfilling career at blithequark!