Experienced Full-Time Remote Customer Service Representative - Scheduling and Operations at Blithequark

Join the Blithequark Team: Where Exceptional Customer Service Meets Career Growth

At Blithequark, we're dedicated to making a positive impact in the lives of people in the trades. As a leader in our industry, we're committed to serving families and their employees with genuine care and expertise. We're now seeking a highly skilled and motivated Remote Customer Service Representative - Scheduling to join our dynamic team. If you're looking for a career, not just a job, and are passionate about delivering exceptional customer experiences, we want to hear from you!

About Blithequark

Blithequark is an established and growing business with a strong reputation for excellence in the trades industry. Our team is built on a foundation of trust, integrity, and a commitment to doing the right thing. We're dedicated to providing top-notch service to our customers and empowering our employees to grow and develop their careers. As a remote team member, you'll be part of a collaborative and supportive environment that values flexibility, work-life balance, and professional growth.

Who We're Looking For

We're seeking a highly skilled and motivated individual with a growth mindset and a passion for exceptional customer service. As a Remote Customer Service Representative - Scheduling, you'll be the face of Blithequark for many of our customers, and we're looking for someone who can provide a world-class experience. If you're a self-motivated and organized individual with excellent communication skills, a strong work ethic, and a desire to learn and grow, we encourage you to apply.

Key Responsibilities:

• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinate scheduling of technicians for service calls, installations, and repairs, ensuring timely and efficient dispatch
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
• Serve as the primary point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organize and maintain systems for documents, invoices, and client records, ensuring accuracy and efficiency
• Process payments from customers and follow up on overdue accounts as necessary
• Assist in setting up and implementation of ServiceTitan and other software applications
• Additional responsibilities to support the growth and success of Blithequark

Requirements and Qualifications

Essential Skills and Experience:

• 2+ years of experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication skills with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications:

• Experience working in a fast-paced, dynamic environment
• Knowledge of customer service principles and practices
• Experience with CRM software and other technology applications
• Strong analytical and problem-solving skills

What We Offer

Career Growth and Development:

At Blithequark, we're committed to helping our employees grow and develop their careers. We offer opportunities for professional development, training, and mentorship to help you achieve your goals.

Competitive Compensation and Benefits:

We offer a competitive salary range of $13.00 - $17.00 per hour, depending on experience. Our benefits package includes:

• 40 hours of work per week, with flexibility for remote work arrangements
• Opportunities for bonuses and performance-based incentives
• Comprehensive training and onboarding program
• Ongoing support and resources to help you succeed in your role

Work Environment and Culture:

At Blithequark, we pride ourselves on a positive and supportive work environment. Our team is built on a foundation of trust, respect, and collaboration. We value flexibility, work-life balance, and employee well-being.

How to Apply

If you're excited about the opportunity to join our team and contribute to our mission, please submit your application. We can't wait to hear from you!

Note: Please allow our hiring team time to process all applications, and refrain from calling to check on the status of your application. Our team will reach out to you if they have any questions or need further information.