Customer Service Representative – Brooklyn Business Center
Join blithequark, a dynamic and forward-thinking organization dedicated to delivering exceptional customer service and fostering a culture of inclusivity and respect, as a Customer Service Representative in our Brooklyn Business Center. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met with efficiency, empathy, and professionalism.
About blithequark
blithequark is a leading organization in the industry, renowned for its commitment to fairness, transparency, and customer satisfaction. Our mission is to instill public confidence and encourage compliance while providing exceptional customer service. We strive to create a work environment that is inclusive, diverse, and free from discrimination and harassment. Our team is passionate about delivering outstanding results and making a positive impact on our community.
Job Summary
We are seeking a dedicated, detail-oriented customer service professional to join our Brooklyn Business Center team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to individuals seeking information on making payments, processing tax payments, and resolving parking and camera violations. You will work closely with our team to ensure that customers receive timely and accurate information, and that their needs are met with efficiency and professionalism.
Key Responsibilities
* Greet customers, answer inquiries, and ask questions to determine the purpose of the customer's visit
- Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point
- Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings
- Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services
- Enroll eligible customers into various Payment Agreements
- Adhere to all cash and document control procedures, process customer payments, and maintain up-to-date and relevant backup documentation
- Provide customer service assistance in all Finance Borough Offices, work overtime as necessary
- Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit
Essential Qualifications
* High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above
Preferred Qualifications
* Experience working in a customer-facing role, preferably in a government or public sector setting
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments
- Proficiency in using computer software and systems, including Qmatic Orchestra and Finance systems
Skills and Competencies
* Excellent customer service skills, with the ability to provide timely and accurate information to customers
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments
- Proficiency in using computer software and systems, including Qmatic Orchestra and Finance systems
- Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development, with training and support to help you succeed in your role
- Collaborative and dynamic work environment, with a strong focus on teamwork and collaboration
- Access to a range of benefits, including health insurance, retirement plans, and paid time off
- Opportunities to work on a range of projects and initiatives, with the ability to make a meaningful impact on our community
Work Environment and Company Culture
* Our Brooklyn Business Center is a dynamic and fast-paced environment, with a strong focus on customer service and community engagement
- We are committed to creating a work environment that is inclusive, diverse, and free from discrimination and harassment
- Our team is passionate about delivering outstanding results and making a positive impact on our community
- We offer a range of benefits, including health insurance, retirement plans, and paid time off
Compensation, Perks, and Benefits
* Competitive salary and benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for professional growth and development, with training and support to help you succeed in your role
- Collaborative and dynamic work environment, with a strong focus on teamwork and collaboration
- Access to a range of perks and benefits, including gym memberships, public transportation reimbursement, and more
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply for this job