Experienced Remote Outbound Customer Service Representative - Healthcare Outreach at blithequark

Transforming Healthcare through Compassionate Member Outreach

At blithequark, we're revolutionizing the healthcare industry by providing exceptional support to our members. We're seeking a dedicated and experienced Remote Outbound Customer Service Representative to join our team as a Member Outreach Representative. As a key player in our White Glove outreach campaign, you'll be making a tangible difference in the lives of our high-risk members by providing personalized support and resolving their concerns.

About the Role

As a Remote Outbound Customer Service Representative at blithequark, you'll be responsible for making high-volume outbound calls to our current members, conducting surveys, and recording their feedback. Your exceptional communication skills and empathetic approach will help us better understand our members' needs and provide targeted support.

Key Responsibilities

• Make a minimum of 100+ outbound calls per day to current members, conducting surveys and gathering feedback
• Assess member needs and offer help resolving issues related to access to care, care coordination, access to medication, and social determinants of health (SDoH)
• Provide personalized support to high-CAHPS risk members, identified using our Enterprise Analytics' V2 CAHPS Predictive Model
• Maintain accurate records of member interactions and feedback
• Demonstrate a commitment to delivering exceptional customer service and ensuring member satisfaction

Necessary Experience and Skills

To excel in this role, you'll need:

• 1+ year of recent call center/customer support experience, preferably in a healthcare or outbound call center setting
• Excellent communication and interpersonal skills, with the ability to be clear, concise, and empathetic
• Proven reliability, good attendance, and a strong work ethic
• Proficiency in Microsoft Word and Excel, with strong computer literacy skills
• A dedicated quiet workspace with minimal distractions and high-speed internet (with the ability to hardwire if needed)
• A high school diploma or GED

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Previous experience in a healthcare or customer support setting
• Familiarity with healthcare terminology and concepts
• Experience working with CRM software or other customer relationship management tools

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Outbound Customer Service Representative, you'll enjoy:

• A competitive hourly rate of $20.00/hour
• A Monday to Friday schedule (8:00am - 9:00pm EST / 5:00am - 6:00pm AZ Time)
• The flexibility of working remotely, with the opportunity to work from the comfort of your own home
• Opportunities for career growth and professional development within our organization
• A dynamic and supportive team environment, with regular feedback and coaching
• A range of benefits and perks, including opportunities for bonuses and rewards

Company Culture

At blithequark, we're passionate about making a positive impact in the healthcare industry. We're a team of dedicated professionals who are committed to delivering exceptional service and support to our members. Our culture is built on a foundation of empathy, integrity, and innovation, and we're always looking for talented individuals who share our values.

Why Join blithequark?

By joining our team as a Remote Outbound Customer Service Representative, you'll be part of a dynamic and forward-thinking organization that's shaping the future of healthcare. You'll have the opportunity to make a real difference in the lives of our members, while developing your skills and expertise in a supportive and inclusive environment.

If you're a motivated and compassionate professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an equal opportunity employer, blithequark is committed to diversity and inclusion, and welcomes applications from candidates of all backgrounds.

How to Apply

If you're ready to take the next step in your career and join our team at blithequark, please submit your application today. We can't wait to hear from you!