Experienced Student Success Coach – Remote Customer Service Representative
Are you passionate about empowering students to reach their full potential? Do you have a knack for inspiring others to strive for academic excellence? If so, we invite you to join blithequark's dynamic team of Student Success Coaches, where your success is measured by the progress of those you serve: aspiring college students. At blithequark, we're committed to making a difference in the lives of our students, one amazing student at a time. As a Student Success Coach, you'll play a vital role in helping students overcome challenges, develop essential skills, and achieve their educational goals. You'll be part of a dedicated team that's passionate about providing exceptional customer service and support to our students.
About the Role
As a Student Success Coach, you'll be responsible for assisting students throughout their education program with blithequark. In this role, you'll work with students over the phone, responding to inquiries received through our systems, and providing guidance and support to help them succeed. You'll have an assigned schedule during our hours of operation, which define a 40-hour work week. We're open Monday-Thursday from 8am to 7pm CDT, and Friday & Saturday from 8am to 5pm CDT. We hire people from all time zones who have availability during our hours of operation, in support of our students.
Key Responsibilities
* Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments.
What We're Looking For
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
What We Offer
* Salary Range between $23 and $24 per hour
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
- Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
- Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Work Environment and Company Culture
At blithequark, we're committed to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. Our team is passionate about making a difference in the lives of our students, and we're looking for like-minded individuals who share our vision. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
Career Growth Opportunities and Learning Benefits
As a Student Success Coach, you'll have opportunities to develop your skills and knowledge in areas such as academic advising, student development, and career coaching. You'll also have access to training and development programs that will help you grow professionally and personally. Our team is committed to supporting your growth and development, and we're excited to see you thrive in this role.
How to Apply
If you're passionate about empowering students to reach their full potential, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Application Question(s)
* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
Education
* Bachelor's (Preferred)
Work Location
* Remote Apply Job! Apply for this job