Experienced Customer Marketing Consultants Team Lead - Strategic Marketing Operations and Customer List Execution

Join the Team at blithequark and Lead the Way in Customer Marketing

At blithequark, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join blithequark, you become part of a team that values learning, growth, and career development. We offer benefits, programs, and flexibility that support you personally and professionally, helping you create a career journey that's unique and meaningful to you.

About blithequark and Our Industry

blithequark operates in the dynamic financial services industry, where customer experience and data-driven insights are crucial. Our company is built on a foundation of integrity, innovation, and customer-centricity. We strive to provide the world's best customer experience every day, and we're looking for talented professionals like you to join our team.

Job Summary

We are seeking an experienced Customer Marketing Consultants Team Lead to partner with our Marketing team on direct marketing targeting strategies. As a subject matter expert in targeting and eligibility processes, you will provide recommendations and solutions to help marketing reach their goals. This role involves ensuring timely and accurate customer list execution and delivery, resolving complex problems, and identifying process improvements that drive efficiency and automation.

Key Responsibilities

• Consult with marketing on targeting and eligibility for benefit reinforcement and spend campaigns targeted to Consumer and Commercial customers, including research on new data elements, reviewing segmentation in mail plans, meeting with risk and analytic partners, and helping marketers submit requests accurately in our eligibility platforms.
• Review all list request submissions for accuracy, finalize with marketing, and provide clear instructions to list execution team members to code and create files for delivery.
• Provide subject matter expertise to platform transformation teams and participate in testing and campaign migration to new platforms.
• Troubleshoot and research any data anomalies or customer complaints.
• Identify process efficiencies and opportunities to simplify or reduce the number of list requests from marketing to free up capacity.

Essential Qualifications

To be successful in this role, you should possess:

• A strong understanding of marketing operations and strategic thinking.
• Experience working with data and marketing platforms, such as Unica or Redpoint.
• Excellent organizational and communication skills, with the ability to meet deadlines and work collaboratively with cross-functional teams.
• A "can-do" attitude and creative problem-solving skills.
• Strong relationship and communication skills with consulting expertise.
• A process improvement mindset and ability to identify opportunities for efficiency and automation.

Preferred Qualifications

We also look for:

• Experience with big data platforms and programming languages, such as Hive, PySpark SQL, etc.
• Familiarity with marketing automation and customer experience platforms.
• Certifications in marketing operations or related fields.

Career Growth Opportunities and Learning Benefits

At blithequark, we prioritize the growth and development of our colleagues. We offer:

• Competitive base salaries and bonus incentives.
• 6% company match on retirement savings plans.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working models with hybrid, onsite, or virtual arrangements.
• 20+ weeks of paid parental leave for all parents.
• Free access to global on-site wellness centers and confidential counseling support.
• Career development and training opportunities.

Work Environment and Company Culture

blithequark is committed to creating an inclusive and supportive work environment where everyone feels seen, heard, and valued. We:

• Prioritize diversity, equity, and inclusion in all aspects of our business.
• Encourage collaboration, innovation, and creativity.
• Foster a culture of integrity, accountability, and customer-centricity.
• Support the well-being and growth of our colleagues.

Compensation and Benefits

We offer a competitive salary range of $80,000 to $155,000 annually, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries.
• Bonus incentives.
• 6% company match on retirement savings plans.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working models.

Conclusion

If you're a motivated and experienced marketing professional looking to lead the way in customer marketing, we encourage you to apply for this exciting opportunity at blithequark. Join our team and contribute to our mission of providing the world's best customer experience every day.

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.