Urgently Hiring: Health & Benefits Customer Service Representative - Remote Support Specialist for Inspira Financial

Join the Inspira Financial Team: Empowering a Healthier and Wealthier Future

Inspira Financial is a forward-thinking organization dedicated to simplifying the health and wealth journey for businesses and individuals. We're on a mission to deliver better outcomes for all, and we're looking for a talented Health & Benefits Customer Service Representative to join our team. As a people-centric and client-obsessed company, we're committed to driving results with integrity and making a positive impact on our customers' lives.

About the Role

We're seeking a highly skilled and motivated Customer Service Representative to provide exceptional support to our customers navigating the healthcare reimbursement system. As a Health & Benefits Customer Service Representative, you will be the face of Inspira Financial, delivering top-notch service, education, and guidance to our customers. This is a challenging yet rewarding role that requires a passion for helping others, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Customer Service Excellence: Provide high-quality, customer-focused telephonic service, using knowledge of procedures and systems to meet or exceed member satisfaction while educating constituents on CDB policies and programs.
• Navigation and Support: Consult with members to support easy navigation of available online tools, from checking account balances to submitting claims.
• Issue Resolution: Resolve issues without management intervention to remove barriers for members.
• Initial Call Skills: Develop initial call skills after training and may be cross-trained to other skills on a later date.
• Data Protection: Protect sensitive member information with discretion.
• Member Engagement: Prioritize effectively to meet member service goals and deadlines while engaging with members at all levels.
• Other Duties: Perform other duties as assigned to support the team and organization.

Requirements and Qualifications

Essential Qualifications:

• Residency Requirements: Must reside in one of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, or WV.
• Work Environment: Must have a quiet, distraction-free work environment without conflicting responsibilities during scheduled shifts.
• Internet Requirements: Must have an upload speed of >20 Mbps and a download speed of >100 Mbps, with the ability to hardwire an ethernet cable to the internet modem/router.

Preferred Qualifications:

• Education and Experience: 1-3 years of experience in customer service, with prior call center experience preferred.
• Skills and Abilities:
  • Computer knowledge and skills, with the ability to learn new systems.
  • Able to learn, memorize, and retain information.
  • Basic understanding of medical/reimbursement terminology preferred.
  • Adaptability to a fast-paced environment.
  • Ability to de-escalate and handle member issues without utilizing a supervisor.
  • Oral and written communication skills.
  • Problem-solving skills.
  • Attention to detail and accuracy.
  • Analytical skills.

What We Offer

Compensation and Benefits:

We offer a competitive salary of $17.50 per hour, plus incentives for outstanding performance. Our benefits package is designed to support your overall well-being and financial security.

Career Growth and Learning:

At Inspira Financial, we're committed to helping our team members grow and develop their skills. You'll have access to comprehensive training and ongoing support to help you succeed in your role and advance in your career.

Work Environment and Culture:

Our remote work environment allows you to work from the comfort of your own home, with a flexible schedule that supports work-life balance. We're a people-centric organization that values collaboration, innovation, and community involvement.

Training and Schedule

Training Class/Start Date:

Training is approximately four to five weeks, with a product exam at the end of training. A passing score of 85% is required to continue in this position.

Training Schedule/Shift:

• ET Time Zone: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs).
• Pacific Time Zone: 6 a.m. to 2:30 p.m. and 7:30 a.m. to 4 p.m.
• Mountain Time Zone: 7 a.m. to 3:30 p.m. and 8:30 a.m. to 5 p.m.
• Central Time Zone: 8 a.m. to 4:30 p.m. and 9:30 a.m. to 6 p.m.

Regular Schedule/Shift:

• ET Time Zone: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs).
• Pacific Time Zone: 8:30 a.m. to 5 p.m.
• Mountain Time Zone: 9:30 a.m. to 6 p.m.
• Central Time Zone: 10:30 a.m. to 7 p.m.

Some Saturdays:

• ET Time Zone: 10 a.m. ET to 3 p.m. ET (subject to change due to business needs).
• Pacific Time Zone: 7 a.m. to 12 p.m.
• Mountain Time Zone: 8 a.m. to 1 p.m.
• Central Time Zone: 9 a.m. to 2 p.m.

Take the Next Step

Are you ready to join our team and make a difference in the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story.