Experienced Patient Support Center Representative – Remote Healthcare Customer Service Role at blithequark

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark as an Experienced Patient Support Center Representative. As a key member of our remote team, you will play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to achieve optimal health outcomes.

About blithequark

At blithequark, we are dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower patients to take control of their health. Our Patient Support Center is at the forefront of this mission, offering a unique opportunity for customer service professionals to make a real difference in the lives of those we serve. With a strong focus on patient advocacy, we strive to deliver exceptional service that exceeds expectations and sets a new standard for the industry.

Primary Responsibilities

As an Experienced Patient Support Center Representative, you will be responsible for:

• Meeting performance goals in patient satisfaction, accuracy, quality, and attendance, with metrics evaluated daily to ensure excellence in every interaction
• Consistently adhering to department standards, with a focus on delivering superior customer service in every interaction, both internally and externally
• Multi-tasking using double monitors for data entry, phone etiquette, and resource utilization while maintaining proper guidelines to ensure seamless communication and efficient resolution of customer needs
• Providing services to internal and external customers involving the exchange of complex and sensitive information, acting as a patient advocate to ensure their needs are met and concerns are addressed
• Assisting other Patient Support Center Representatives and Supervisors with paperwork as needed to ensure seamless communication and efficient resolution of customer needs
• Recognizing financial, medical, and legal risks during customer interactions and following appropriate procedures to ensure compliance and patient safety
• Utilizing Optum systems to resolve customer needs, including appointments, authorizations, claims, invoices, eligibility, benefits, appeals, and TARs, to ensure timely and accurate resolution of customer concerns
• Translating oral information into concise and accurate written documentation to ensure clear communication and effective record-keeping
• Assisting new or potential members in choosing a PCP and providing general information about the medical group to ensure informed decision-making and optimal healthcare outcomes
• Assisting Telehealth Nurses and arranging DME, transportation, and home health care as necessary to ensure seamless coordination of patient care
• Entering PCP changes into the system and processing related paperwork to ensure accurate and up-to-date patient records

Required Qualifications

* High School Diploma/GED or equivalent experience

• Must be 18 years of age or older
• 2+ years of experience in a customer service-based role, with a strong focus on delivering exceptional service and resolving complex customer concerns
• Strong proficiency with Microsoft Suite and other systems, including navigating multiple chat channels within Microsoft Teams
• 1+ years of experience in a healthcare setting, with a strong understanding of patient needs and healthcare industry regulations

Hours and Work Environment

* Training: 8:00 - 4:30 PST M-F for four weeks to ensure a comprehensive understanding of our systems and processes

• Work Hours: 8:30 - 5:00 PST M-F, with occasional overtime and holiday shifts as needed to ensure seamless coverage and meet customer needs
• 40 hours/week + occasional overtime and holiday shifts as needed, with a focus on work-life balance and flexibility to meet the needs of our remote team members

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As an Experienced Patient Support Center Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge in customer service, healthcare, and technology
• Mentorship and coaching from experienced team members to ensure a smooth transition and successful performance
• Opportunities for advancement and career growth within our organization, with a focus on promoting from within and recognizing outstanding performance
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off to ensure a healthy work-life balance

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, with a focus on collaboration, innovation, and patient-centered care. Our remote team members enjoy:

• A flexible and autonomous work environment, with the freedom to work from home and manage their own schedules
• Access to cutting-edge technology and tools to ensure seamless communication and efficient resolution of customer needs
• A comprehensive onboarding process to ensure a smooth transition and successful performance
• Opportunities for socialization and connection with colleagues through regular virtual meetings and team-building activities
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment for all team members

Compensation, Perks, and Benefits

As an Experienced Patient Support Center Representative at blithequark, you will be rewarded with:

• A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for overtime and holiday pay to ensure a fair compensation for your hard work and dedication
• A comprehensive training program to ensure a smooth transition and successful performance
• Access to cutting-edge technology and tools to ensure seamless communication and efficient resolution of customer needs
• A dynamic and supportive work environment, with a focus on collaboration, innovation, and patient-centered care

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and making a meaningful impact in the lives of patients, we invite you to apply for the Experienced Patient Support Center Representative role at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to reviewing your application and welcoming you to our team! Apply for this job