Experienced Customer Service Representative - Healthcare Call Center (Remote)
Are you a customer service professional with a passion for delivering exceptional care to patients and families? Do you thrive in a fast-paced call center environment where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team of healthcare customer service representatives as a remote employee. As a key member of our team, you will play a vital role in ensuring that our patients receive the highest level of care and support.
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of patients and families across the country. Our team of passionate professionals is committed to delivering exceptional care, compassion, and expertise to every interaction. As a remote employee, you will be part of a collaborative and supportive team that values work-life balance, continuous learning, and career growth.
Job Summary
We are seeking an experienced customer service representative to join our remote team, providing exceptional care and support to patients and families in a fast-paced call center environment. As a customer service representative, you will be responsible for resolving missed visits or missed supplies, assisting with LTC (Member/Provider) calls, reviewing authorizations, and triaging/routing calls correctly. If you have a strong background in customer service, medical terminology, and experience working in a call center environment, we encourage you to apply.
Responsibilities
As a customer service representative at blithequark, you will be responsible for:
- Assisting to resolve missed visits or missed supplies by reaching out to providers for status updates and authorizations, as needed
- Assisting with all LTC (Member/Provider) calls, focusing on one call resolution and answering calls in a timely manner
- Reviewing authorizations and assisting with correcting authorizations, as needed, to match the PCCP
- Triage/routing calls correctly, unless the member/provider insists on speaking to a CC, the team will try to resolve issues brought up by the caller before the call is routed to CC or Sup
- Maintaining high levels of customer satisfaction, resolving issues efficiently, and providing exceptional care and support to patients and families
Performance Expectations
As a customer service representative at blithequark, you will be expected to meet the following performance metrics:
- Call Center metrics (Talk time, Hold, Aftercall) at 95% or above
- Schedule Adherence at 95% or above
- Call Quality scores at 95% or above
Qualifications and Skills
To be successful in this role, you will need:
- 2-3 years of experience in a call center environment, preferably in managed care or a physician's office
- Strong knowledge of medical terminology
- Excellent typing skills (at least 40 wpm)
- Experience with LTC/Medical Authorization
- Proficiency in Outlook, Word, and Microsoft Windows
- High School Diploma or equivalent
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience working in a remote call center environment
- Knowledge of PCCP and authorization processes
- Certification in customer service or a related field
What We Offer
As a remote employee of blithequark, you can expect:
- A competitive hourly rate of $19.50 per hour
- A 6-month contract with the possibility of extension
- A flexible work schedule, with regular working hours of 8-5 EST
- Opportunities for career growth and professional development
- A supportive and collaborative team environment
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan
- A generous paid time off policy, including vacation days, sick leave, and holidays
How to Apply
If you are a motivated and compassionate customer service professional with a passion for delivering exceptional care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation. We look forward to hearing from you! Apply Now! Apply for this job