Experienced Full-Time Customer Service Representative – Remote Customer Support and Order Management with Excellent Communication and Organizational Skills

Join the Team at blithequark

Are you looking for a dynamic and supportive work environment where you can grow and thrive? Do you want to be part of a company that values its employees, customers, and community? Look no further than blithequark! We're a forward-thinking organization that promotes a work hard, play hard attitude, and we're excited to welcome a new Customer Service Representative to our team.

About blithequark

At blithequark, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. We're a company that values creativity, resourcefulness, and attention to detail, and we're committed to continuously improving our products, processes, and services. Our team is made up of talented and dedicated individuals who are excited to come to work every day, and we're looking for someone who shares our enthusiasm and values.

Job Summary

We're seeking an experienced Customer Service Representative to join our team on a full-time basis. As a Customer Service Representative, you will interact with our customers by phone, email, and online chat, providing timely and precise communication to address their inquiries, resolve issues, and facilitate order transactions. You'll be an integral part of our customer support team, working closely with our internal sales partners and external organizations to ensure seamless communication and resolution of customer concerns.

Key Responsibilities

• Interact with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication.
• Collect and enter orders for our products, ensuring accuracy and attention to detail.
• Field customer questions and concerns, ensuring appropriate actions are taken to develop resolutions.
• Manage the flow of sales orders for internal sales partners and confirm accuracy.
• Maintain customer records in CRM and other business systems, ensuring up-to-date and accurate information.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.
• Assist with various projects and other duties as needed, demonstrating flexibility and adaptability.

Essential Qualifications

Education and Experience

• Associate's degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience.
• Proven customer support experience with the ability to adapt and respond to different situations.
• Minimum of 2 years of customer service experience in a B2B setting.
• Proficient in Microsoft Office Suite with the ability to learn new software.

Skills and Competencies

• Excellent communication skills, including active listening with attention to detail.
• Service-oriented, organized, and able to perform in a fast-paced environment.
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.
• Remains calm and professional in all situations, demonstrating emotional intelligence and empathy.

Preferred Qualifications

Education and Experience

• Experience with CRM, ERP, and warehouse management systems.
• Familiarity with Zendesk and Asana.

What We Offer

Compensation and Benefits

We offer a competitive hourly rate of $20.00 per hour, with a full-time schedule of 40 hours per week. Our benefits package includes:

• 401(k) retirement plan
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work-from-home options

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our employees. We offer:

• Ongoing training and education opportunities
• Quarterly strategic planning sessions
• Open-book management methodology
• Paid volunteer opportunities
• Tickets to local sporting events
• Discounts to retailers

Work Environment and Culture

We pride ourselves on a positive and supportive work environment that encourages collaboration, creativity, and growth. Our team is made up of talented and dedicated individuals who are passionate about delivering exceptional customer experiences. We offer a flexible work schedule, with the option to work from home or in our office.

How to Apply

If you're excited about the opportunity to join our team and contribute to our mission, please submit your application. We can't wait to hear from you!

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.