Experienced Customer Service Chat Senior Representative – Remote

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark's Digital Operations Chat team as a Senior Representative. As a key member of our remote team, you will play a vital role in shaping the customer experience and setting the bar for quality care.

About blithequark's Digital Operations Chat Team

blithequark's Digital Operations Chat team is a growth space within the US Commercial-Medical org, dedicated to customer experience and setting the bar for quality care. Our team of tenured, people-focused experts are universally trained in most US Commercial-Medical products, including Medical (Proclaim, Facets, PMHS), Dental (DPPO and DHMO), Pharmacy (OneRx), and iCSA (website support/navigation/password resets). We are committed to creating a culture that prioritizes people – the people we work with and the customers we support every day.

Primary Responsibilities

As a Senior Representative, you will be responsible for:

• Helping customers and healthcare providers understand our business better, addressing topics such as prior authorization status, claims issues, and benefit coverage related to medical and dental procedures.
• Providing seamless customer support for multiple lines of business, delivering robust support with various and sometimes complex inquiries in one-stop, reducing transfers and wait times.
• Taking ownership of inquiries and issues, resolving them the first time, every time, and advocating for customers' health and wellness.
• Educating customers on disease management programs and making recommendations on healthy living programs tailored to their needs.

Key Qualifications

To succeed in this role, you will need:

• A minimum of 1-2 years of Call Center experience, with a strong preference for those with technical knowledge in Medical terminology.
• Excellent customer service skills, including active listening, human connection/empathy, researching, problem-solving, and critical thinking skills.
• Demonstrated oral, written, interpersonal communication, and negotiation skills.
• Prior experience with time management, excellent organizational skills, detail-oriented, highly motivated, and customer-centric.

Technical Requirements

If you will be working from home occasionally or permanently, you must have a reliable internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits

We offer a competitive hourly rate of $17-$25, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. Our comprehensive benefits package includes:

• Health-related benefits, including medical, vision, dental, and well-being and behavioral health programs, starting on day one of your employment.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• A tobacco-free policy and a commitment to promoting a healthy work-life balance.

About blithequark

At blithequark, we're dedicated to improving the health and vitality of those we serve. Through our divisions, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume, as you will not receive a response.

Tobacco-Free Policy

blithequark has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Apply Now

If you're a motivated and customer-centric professional looking for a challenging and rewarding role, apply now to join blithequark's Digital Operations Chat team as a Senior Representative. Apply for this job