Experienced Inside Sales Representative / Customer Service Professional – Building Long-Term Relationships with blithequark

At blithequark, we're on a mission to revolutionize the way we approach customer service and sales in the engineered wood roof and floor truss industry. As a leading manufacturer of high-quality products, we're committed to building long-term relationships with our customers by providing exceptional service and support. We're now seeking a highly motivated and organized Inside Sales Representative / Customer Service Professional to join our team in Sumner, WA.

About blithequark

blithequark is a dynamic and innovative company that's dedicated to providing top-notch products and services to the residential, commercial, and agricultural construction markets in the Pacific Northwest. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our Inside Sales team.

The Ideal Candidate

We're seeking an enthusiastic and critical thinker who's passionate about delivering exceptional customer service and sales support. As an Inside Sales Representative / Customer Service Professional, you'll be the face of blithequark, working closely with customers to understand their needs and provide tailored solutions. If you're meticulous, organized, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

As an Inside Sales Representative / Customer Service Professional, you'll be responsible for:

• Performing administrative and office support activities for assigned Outside Sales Representatives
• Assisting in gathering necessary information from customers to obtain credit approval
• Preparing quotes and presenting them to Sales Representatives and/or customers
• Maintaining customer change orders and delivery information using industry-based software programs
• Assisting customers who call in with questions about their orders
• Collaborating with colleagues and customers to ensure seamless communication and resolution of customer inquiries
• Providing exceptional customer service and support to drive customer satisfaction and loyalty

Essential Qualifications

To be successful in this role, you'll need:

• Advanced Microsoft Office skills (Excel, Word, and Outlook)
• Excellent verbal and written communication skills
• Strong attention to detail and great follow-through ability
• Ability to self-motivate and work independently in a fast-paced environment
• Proven customer service experience, preferably in a sales or customer-facing role
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience working in the construction or manufacturing industry
• Familiarity with industry-based software programs
• Strong analytical and problem-solving skills
• Ability to work in a team environment and collaborate with colleagues
• Bilingual or multilingual skills

Benefits and Perks

At blithequark, we're committed to providing our employees with a comprehensive benefits package and a range of perks to support their well-being and career growth. Some of the benefits and perks you can expect include:

• Medical, dental, and vision insurance
• FSA health and dependent care
• Group-term life insurance
• Voluntary life insurance
• Employee assistance program
• 401(k) with company match
• PTO
• Paid holidays
• Paid sick leave
• Paid bereavement leave
• Matching charitable giving program - over $300 per year
• Continuing education reimbursement
• Employee referral bonus
• Eligible for commission based on quarterly sales
• Issued a company cell phone

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Industry-specific training and certification programs
• Leadership development programs
• Continuing education reimbursement

Work Environment and Company Culture

Our office is a dynamic and collaborative environment where creativity and innovation thrive. We're committed to fostering a culture of inclusivity, diversity, and respect, where every employee feels valued and supported. Some of the perks of working at blithequark include:

• A state-of-the-art office with modern amenities
• Flexible work arrangements and remote work options
• Regular team-building activities and social events
• Recognition and rewards for outstanding performance
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and organized individual who's passionate about delivering exceptional customer service and sales support, we'd love to hear from you! Please submit your application and resume today. We can't wait to meet our next team member! Apply Job! Apply for this job